Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Microsoft

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.

Those in software engineering at PwC will focus on developing innovative software solutions to drive digital transformation and enhance business performance. In this field, you will use your knowledge to design, code, and test cutting-edge applications that revolutionise industries and deliver exceptional user experiences.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Responsibilities: 

 

At least 1-3 years experience in administering and configuring the ServiceNow platform, the Service Portal, as well as report and dashboard creation   
- At least 1-2 years experience in software development on ServiceNow (UI Builder, Flow Designer, Java Script)   
- At least 1-2 years proficiency in ServiceNow modules from the ITSM, HRSD and CSM stacks   
- At least 1-2 years experience of ServiceNow customization techniques, including form and workflow configuration, UI policies, and business rules   
- Familiar with ServiceNow integrations and ability to develop and maintain integrations with other systems using APIs or by other means   
- 1-2 years experience in the areas of HTML, CSS, XML, JSON and Microsoft Azure   

Key responsibilities  

- You administer and support the ServiceNow platform   
- You continuously monitor and report on service levels, platform performance and health, proactively identify and resolve performance bottlenecks, implement performance tuning and optimization   
- You operationalize the Change Management Process by managing and implementing changes to the platform, coordinate with stakeholders of the Platform Delivery team to schedule and approve changes, while ensuring minimal disruption to services during changes   
- You support the planning, scheduling, and executing of the platform (vendor) releases, updates and security patches    
- You ensure smooth deployment processes and rollback plans if needed    
- You maintain existing internal services for platform users as well as develop and deploy new ones (e.g. access requests, group configuration etc.)   
- You develop, test, and deploy minor enhancements for continuous platform improvements, and fixes to issues based on proactive measures or reported incidents, in alignment with the Platform Delivery team   
- You support and be part of the handover process from the DevOps Team to Operations, e.g. for finished project deliveries  

 

Mandatory skill sets: 

 

ServiceNow Development (UI Builder, Flow Designer, Java Script)   

Preferred skill sets: 

 

- Understand network concepts, GDPR, data security and information security standards   

Years of experience required: 

 

3-6 Years 

Education qualification: 

 

B.Tech/B.E. 

 

 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Power BI

Optional Skills

Acceptance Test Driven Development (ATDD), Acceptance Test Driven Development (ATDD), Accepting Feedback, Active Listening, Analytical Thinking, Android, API Management, Appian (Platform), Application Development, Application Frameworks, Application Lifecycle Management, Application Software, Business Process Improvement, Business Process Management (BPM), Business Requirements Analysis, C#.NET, C++ Programming Language, Client Management, Code Review, Coding Standards, Communication, Computer Engineering, Computer Science, Continuous Integration/Continuous Delivery (CI/CD), Creativity {+ 46 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date