Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Microsoft

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary: Interact with external customers and development of robust and performant solutions Create solutions keeping architecture & best practice principles in mind for new business requirements Focus on delivering the solution as configurable and provide alternate solutions wherever possible. 

Responsibilities: 

 

Client Side and Server Side Scripting (Ex. Catalog Client Script, Business Rules, Script Actions, Script Includes etc ) 

• Client & Server API's (Ex: GlideDialogWindow, GlideForm, GlideAggregate, GlideRecord ) 

• Administration (includes Reporting Email Notifications, Creating/Editing Home pages, Personalizing Forms ) 

• HTML/CSS/AJAX knowledge 

• ACL and its debugging 

• Knowledge of ITIL framework and good understanding of (Asset/Configuration/Incident/Problem Management, Product Catalog etc) 

• Transformation MAP, Scheduler, Connection with another database/instance, Webservice 

• MID Server setup and Update set migration. 

• Customize and develop for the ServiceNow Platform using JavaScript, CSS, HTML and Other Web Based scripting 

• Create and maintain business rules using proven, advanced scripting techniques 

• Create and maintain security access using ACLs via advanced scripts, roles, and conditions 

• Effectively utilize multiple, complex UI policies 

• Create, maintain, and troubleshoot complex workflows 

• Establish complex internal and external / third-party integrations 

• Collaborate with members of project teams to ensure successfully implemented projects which are completed on time and on budget, with a specific emphasis on Incident and Problem Management 

 

Mandatory skill sets: 

 

•    ServiceNow Development at least 3-5 years of experience developing in ServiceNow with Business Rules, Client Scripts, ACLs, UI Policies, Workflows, and SLAs Experience 

•     Implementing ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset and Service Catalog ), 

•    Experience with Asset, CMDB, Orchestration and Service Watch 

•   Customer Service module and Performance Analytics 

•    ServiceNow Experience with Scripted Web Service or Direct Web Services including Rest, SOAP APIs 

•    Experience with Agile SCRUM and SAFe Methodologies Preferred 

ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus 

 

 

 

Preferred skill sets: 

 

Interact with external customers and development of robust and performant solutions 

Create solutions keeping architecture & best practice principles in mind for new business requirements 

Focus on delivering the solution as configurable and provide alternate solutions wherever possible 

Years of experience required: 

 

5+ 

Education qualification: 

 

· Bachelor's / Master’s degree in Computer Science, Information Technology, MBA, or a related field. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business Administration, Bachelor of Technology, Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

ServiceNow Agile Development

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date