Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations

Job Description & Summary:

PwC Technology is the ‘global’ IT organization in PwC, providing a range of shared services and

technology standards to over 350,000 people across 150 PwC member firms.

This role is within the Engineering team that delivers Endpoint Experience service to PwC member

firms. The Endpoint Experience Service delivers a consistent user experience to all mobile, MAC,

Windows and VDIs to PwC staff.This role will have a specific focus on resolving complex support issues and ensuring high quality changes are delivered using internally defined processes. The successful candidate must have prior experience in supporting Mobile (iOS and Android) devices and/or MacBook.

Responsibilities:

Key responsibilities for the Candidate include:-

● Resolving escalated support tickets and managing the queue in ServiceNow

● Evaluating the documentation provided by design teams, and ensuring the Operations team delivers the change successfully. This involves QA of solution and adhering to formal change management processes.

● Documenting operational processes and creation of KB articles

● Ability to analyze data using Excel

● Ability to troubleshoot complex incidents on Mobiles (iOS/Android) and/or MacBooks laptops.

At least 3 years' experience in supporting/managing Mobile/Macbook in an enterprise environment

● Microsoft Intune (essential)

● Omnissa Workspace ONE (desirable)

● Excellent written and verbal communication ability in English

● Self-organized - can organize their time without being micromanaged

Proven track record of resolving problems and designing/analyzing technical solutions for iOS/Android and/MacBook devices

Mandatory skill sets:

Macbook, intune, mdm, powershell

Preferred skill sets:

 Strong problem-solving and analytical skills ● PowerShell scripting is a plus ● PowerBI reporting experience is a plus

Years of experience required:

4+ yrs

Education qualification:

Bachelors

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Macbook Repair

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy, FinOps Operating Model {+ 17 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date