Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary:

A career within the Integration & Automation App Support Manager role involves working with development teams to build custom integrations, web applications, and mobile applications. You will support both front-end and back-end components and implement automation solutions for integration and deployment processes.

Responsibilities:

Monitor and maintain Azure DevOps pipelines and environments.Support developers and testers in resolving build, deployment, and environment configuration issues.Manage source control repositories and branching strategies.Troubleshoot CI/CD process issues.Design, implement, and maintain CI/CD pipelines.Collaborate with development and operations teams to optimize automation processes.Manage and optimize cloud-based services for scalability.Implement monitoring and logging solutions.Develop automation scripts and tools.Provide support for existing applications and troubleshoot deployment issues.Ensure compliance with security best practices

Mandatory skill sets:

Proven experience in DevOps with a focus on integration and automation.Strong knowledge of CI/CD tools and Azure DevOps.Familiarity with Terraform, GitLab, or other repositories.Experience with cloud platforms like AWS, Azure, or Google Cloud.Proficiency in scripting languages such as Python, Bash, or PowerShell

Preferred skill sets:

Knowledge of network protocols and security best practices.Experience with microservices architecture.Certification in AWS, Azure, or other relevant technologies

Years of experience required:

6+ Years of Exp

Education qualification:

Any Ug/Pg

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Postgraduate (Diploma), Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

DevOps

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy {+ 24 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date