Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:

A career within Information Technology as a Support Manager at Tech Hub involves providing first-line technical assistance and support related to the application platform, ensuring customer satisfaction through troubleshooting and resolving technical problems.

Responsibilities:

Handle initial user inquiries and troubleshoot basic issues.Diagnose and fix problems within the .NET backend (C#, ASP.NET, etc.) and the Angular frontend (TypeScript, JavaScript, HTML, CSS).Respond to and manage support tickets and customer queries in a timely and professional manner.Resolve issues like login problems, password resets, and simple data recovery.Diagnose and troubleshoot technical issues related to the app platform, providing solutions and workarounds.Identify and escalate complex issues to higher-level support teams.Document issues and resolutions, maintaining an accurate log of activities for reference.Maintain a knowledge base of common issues and solutions.Assist in testing new features and updates to the platform to ensure quality and performance.Contribute to the creation and updating of support documentation and FAQs.Monitor app performance and report any issues.

Mandatory skill sets:

Understanding of cloud services and platform-as-a-service (PaaS) offerings.Deep knowledge of SQL server script and query writing, Stored Procedure, and SSRS.Knowledge on .NET Core, Angular, C#, ASP.NET, MVC, API, and building scalable microservices-based applications.Strong analytical and query debugging skills.Familiarity with ticketing systems and support tools

Preferred skill sets:

Expertise in designing secure and high-performing solutions with cloud-native (Azure Dev Ops) approaches.Microsoft certification in .NET.

Years of experience required:

6+ years and above.

Education qualification:

Any UG/PG

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree, Master Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Robotic Process Automation (RPA)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Architectural Engineering, Business Continuity, Cloud Architectures, Cloud Compliance, Cloud Infrastructure, Cloud Migration, Cloud Virtualization, Communication, Continuous Deployment, Continuous Integration/Continuous Delivery (CI/CD), Creativity, Data Infrastructure, DevOps Practices, Disaster Recovery, Embracing Change, Emotional Regulation, Empathy, Google Cloud Platform, Hardware Troubleshooting, Hybrid Cloud {+ 31 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date