Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In SAP technology at PwC, you will specialise in utilising and managing SAP software and solutions within an organisation. You will be responsible for tasks such as installation, configuration, administration, development, and support of SAP products and technologies.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary A career within SAP Consulting services, will provide you with the opportunity to help our clients maximize the value of their SAP investment with offerings that address sales, finance, supply chain, engineering, and human capital. We provide comprehensive consulting, system integration and implementation services across multiple SAP applications, products and technologies. Simply put, we focus on delivering business led, technology enabled change for our clients including industry specific enterprise resource planning and the latest in mobile, analytics and cloud solutions.

*Responsibilities: • Manage the day-to-day operations of the Service Catalogue and Request Fulfillment processes to ensure timely and accurate service delivery. • Maintain and update the Service Catalogue, ensuring all service offerings are clearly defined, accurate, and reflect current IT capabilities. • Coordinate with IT and business teams to onboard new services and update existing service entries in the catalogue. • Oversee the handling and fulfillment of service requests, ensuring SLAs and customer expectations are met. • Analyze service request trends and identify opportunities for automation or process improvement to enhance efficiency and user experience. • Collaborate with Change, Incident, and Problem Management teams to ensure integrated service management processes. • Produce regular reports on service catalogue usage, request fulfillment performance, and process compliance for management review. • Support communication and training initiatives for users and support teams related to the Service Catalogue and Request Fulfillment processes. • Participate in the continuous improvement of service delivery practices based on feedback, metrics, and industry best practices.

*Mandatory skill sets • Experience in IT Service Management, with demonstrable knowledge and experience in Service Request Management and Service Catalogue management. • Familiarity with ITIL framework and best practices. • Strong Knowledge in other ITIL ITSM modules such as: Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Knowledge Management etc. • Strong analytical and problem-solving skills. • Excellent communication and stakeholder management skills. • Ability to work under pressure in a fast-paced environment and handle multiple incidents simultaneously. • Experience with ITSM tools like ServiceNow (must), BMC Remedy, or similar platforms. • ITIL Certification is must.

*Preferred skill sets • Experience in automation and integration of ITSM processes • Prior experience working in enterprise-level IT environments • ITIL Intermediate or Managing Professional certifications (advantageous)

*Years of experience required • 4-8 Yrs experience in SAP

*Education Qualification • BE/BTech/MBA/MCA/CAs

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business Administration, Chartered Accountant Diploma, Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

SAP ABAP (Advanced Business Application Programming)

Optional Skills

Accepting Feedback, Active Listening, Advanced Business Application Programming (ABAP), Analytical Thinking, Business Transformation, Communication, Creativity, Design Automation, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Process Improvement, Process Optimization, SAP Analytics Cloud, SAP Fiori, SAP HANA, SAP NetWeaver, Self-Awareness, Strategic Technology Planning, Teamwork, Well Being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date