Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:

A career within Information Technology focusing on Power Automate and UiPath involves managing and resolving complex issues related to automated processes. The role involves designing, developing, and maintaining efficient RPA solutions while collaborating with stakeholders and ensuring adherence to best practices.

Responsibilities:

Configure and maintain sophisticated Power Automate flows and UiPath bots to integrate with diverse systems.Ensure seamless integration and interoperability between automated solutions and existing IT infrastructure.Troubleshoot and resolve technical issues related to automation workflows and integrations.Design and develop new automation solutions or enhance existing ones.Monitor the performance of automated processes and identify areas for improvement.Create and maintain technical documentation for RPA solutions.Collaborate with business users, developers, and IT teams to understand requirements and ensure smooth operation.Provide training and support to end-users on utilizing RPA solutions and troubleshooting basic issues.Ensure quality by supporting coding and architectural standards and thorough unit testing

Mandatory skill sets:

Strong technical skills in UiPath and Power Automate.Deep understanding of both platforms, including their respective features, components, and development environments.Understanding of cloud services and platform-as-a-service (PaaS) offerings.Familiarity with ticketing systems and support tools

Preferred skill sets:

Relevant Certification from UiPath and Microsoft on Power Automate

Years of experience required:

6+ years and above.

Education qualification:

Any UG/PG

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree, Master Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Platform as a Service (PaaS)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy {+ 24 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date