The iconic Waldorf Astoria property in New Orleans, _The Roosevelt_ , is seeking an **FT In\-Room Dining Order Taker** to join the team\! The **Order Taker** is responsible for answering telephones and accurately taking guest food and beverage orders, supporting the hotel’s commitment to exceptional guest service and financial performance\. **What will I be doing?** As an Order Taker, you will play a key role in delivering a positive guest experience by handling room service orders with efficiency, accuracy, and professionalism\. Responsibilities include performing the following duties to the highest standards: ·Answer room service telephones and respond to guest inquiries and requests in a timely, friendly, and efficient manner ·Maintain thorough knowledge of the menu, including restaurant promotions, daily specials, preparation methods, and ingredients ·Upsell food and beverage items, including sides, desserts, beverages, and promotional offerings, to enhance the guest experience and drive revenue ·Accurately take guest food and beverage orders and enter them into the appropriate point\-of\-sale \(POS\) system ·Reconcile checks upon order delivery, including verifying totals, ensuring proper gratuity distribution, and managing the cash drawer and house bank in accordance with established accounting procedures **Team Member Benefits** When you join our team, you’ll enjoy a comprehensive benefits package, including: + **Medical & Vision Insurance** – Blue Cross Blue Shield of Louisiana\* + **Dental & Voluntary Insurance** – SunLife\* + **Flexible Spending Account \(FSA\)** – Through WEX + **401\(k\) Retirement Plan** – Fidelity, with up to 5% employer match\*\* + **Employee Assistance Program \(EAP\)** – ComPsych + **Free Team Member Meals** + **Discounted Parking** + **Property Discounts** – Restaurants, Gift Shop, and Spa + **Paid Time Off \(PTO\) Program** + **Go Hilton Travel Discounts** + **Tuition Reimbursement** + **Guild Education Program** \* Medical/Dental coverage begins on the first of the month following 60 days of employment \*\* 401\(k\) eligibility begins after 90 days of employment; new hires are auto\-enrolled\. **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\)\. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Bars and Restaurants_ **Title:** _In\-Room Dining Order Taker_ **Location:** _null_ **Requisition ID:** _HOT0C7I5_ **EOE/AA/Disabled/Veterans**