Company Description

In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end-to-end engineering and technology solutions. The Bosch Group operates in India through twelve companies: Bosch Limited – the flagship company of the Bosch Group in India – Bosch Chassis Systems India Private Limited, Bosch Rexroth (India) Private Limited, Bosch Global Software Technologies, Bosch Automotive Electronics India Private Limited, Bosch Electrical Drives India Private Limited, BSH Home Appliances Private Limited, ETAS Automotive India Private Limited, Robert Bosch Automotive Steering Private Limited, Automobility Services and Solutions Private Limited, Newtech Filter India Private Limited and Mivin Engg.Technologies Private Limited. In India, Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 16 manufacturing sites, and seven development and application centers. The Bosch Group in India employs over 30,500 associates and generated consolidated sales of about Rs. 26,827 crores (3.1 billion euros) in fiscal year 2021-22 of which Rs. 24,406 crores (2.8 billion euros) are from consolidated sales to third parties. Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over Rs. 11,782 crores (1.39 billion euros) in fiscal year 2021-22.
Additional information can be accessed at www.bosch.in

We at Bidadi have adopted the IATF 16949. Based on the input from our excellence journey we have designed processes management system. Process management is the unrelenting focus to create and to deliver value to the customer.

To become a Global Manufacturing hub and be an indispensable player in the International Production Network, the Leadership at Bidadi Plant focuses on Lean & Flat Organization which will constantly strive for Supply Chain Excellence. At Bidadi, the focus is on Agile organization Model with transparent collaborative approach.

Job Description

The purpose of this position is to implement customer's requirements (in house & extended workbench) & monitor in house product quality to make faster response in resolving Q issues without affecting customer line (end & plant to plant)

Customer Management:

Evaluation and implementation of customer specific requirements, coordinate for customer visits and audits
Conduct Part handling analysis and product trainings to customer/ QRE
Initiate field visit and action plans, management of PDI personnel at customer premises & support in settling of payments
Co-ordinating for detail investigation at R&D for optimization
projects OEM & customer / Service topic handling, result driven & customer orientation.

Claim Management:

Process customer claims as per BBM guidelines as a methodological expert to establish root cause and close loop actions, reverse logistics with supply chain
Coordinate for parts (FOC), manpower & approvals for containment actions for complaints, blocking and releasing of pumps and update progress in IQIS/customer portals

Product / Process Audit:

Ensure product and process quality as per defined SOP in plant 
Regular check and release of blocked parts for production
Ensure SOP of the release process and concessions in case of deviation.

Change Management & Q improvements

Participate during various change management events (QG gates, safe launch, Concession & ECR, RAS & trial order approval, PSW/FMEA like walk, plant to plant transfer) as per defined frequency
Conduct HEP, Shainin, CIP logistics improvement projects as per customer need

Methods Expertise:

Problem solving (8D methodology)

Coaching & support for Shainin projects within plant and other plants and involve all stake holders to implement actions (R&D, manufacturing, suppliers, purchase etc.

MIS & Escalaton

Escalate and inform to management in case of high risk (customer portal, containment, audit findings & trend, blocked parts etc)
Prepare & release the status of KPI & KPR to P/QMM at regular intervals & meetings

Team management

Coordinating for shift supervision & alert in case of resource risks.

Extended Workbench:

Visit & conduct line walk as per defined SOP at extended workbenches and close loop with action

Other requirements:

Evaluation and implementation of customer specific requirements, co-ordinate for customer visits and auditsConduct Part handling analysis and product trainings to customer/ QREInitiate field visit and action plans, management of PDI personnel at customer premises & support in settling of paymentsCo-coordinating for detail investigation at R&D for optimization projectsProcess customer claims as per BBM guidelines as a methodological expert to establish root cause and close loop actions, reverse logistics with supply chainCoordinate for parts (FOC), manpower & approvals for containment actions for complaints, blocking and releasing of products,  update progress in IQIS/customer portalsEnsuring product and process quality as per defined SOP in plantRegular check and release of blocked parts for production.Ensure SOP of the release process and concessions in case of deviationParticipate during various change management events (QG gates, safe launch, Concession & ECR, RAS & trial order approval, PSW/FMEA like walk, plant to plant transfer) as per defined frequency.Conduct HEP, Shainin, CIP logistics improvement projects as per customer needsEscalate and inform to management in case of high risk (customer portal, containment, audit findings & trend, blocked parts  etc).Prepare & release the status of KPI & KPR to P/QMM at regular intervals & meetingsVisit & conduct line walk as per defined SOP at extended workbenches and close loop with action.Handling of transfer project and review of quality gates. Interaction with IPN plants on projects, Q topics.

Qualifications

Bachelors degree in engineering Mechanical, Automotive.

5+ years of relevant work experience in Quality / Manufacturing (assembly & component manufacturing)
* OEM & customer / Service topic handling, result driven & customer orientation

* Competent in product and process knowledge, Preventive Q Methods, product liability & compliance
* Competent in problem solving methods (8D, 5W, Six Sigma / Shainin)
* Competent technical knowledge of products & processes
* Proficient in customer portals & requirements (IATF etc) AIAG manuals

* Competent analytical skills, structured working method
* Competent in communication and presentation skills, regional local language based on customer location
* Competent in negotiation and persuasive