Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary

A career within Customer consulting Services will provide you with the opportunity to help our clients leverage transformation to enhance their customer experiences.

· *Responsibilities:

1) Business Acumen to drive actionable outcomes for clients with the latest industry trends, innovations and disruptions, metrics and value drivers

2) An excellent, established track record for selling and delivering consulting engagements in R&C domain at the same time

3) Experience working with “C level” executive clients, with extensive experience in projects in which the primary stakeholder was the CEO; Chief Strategy Officer, Sales Head

4) Strategy consulting experience in Corporate Strategy; Growth Strategy, Market Entry Strategy, Operating Model Strategy, Business and Financial Model development, Value and investment case design, Productivity Uplift, Digital RTM – In the R&C Sector

5) Strategy experience in R&C Sector –Digital Sales Enablement, Offline RTM Transformation, Channel strategy, Pricing & Promotions, Distribution Network strategy, Online sales across D2C, marketplaces & Q-Com

6) Should have managed a team of min 2-3 members in previous experience.

7) Business/ Industry experience in broad based general management in blue chip R&C organizations with background in sales/ marketing

8) Able to navigate ambiguity and able to structure analyses for complex problem statements and drive teams to generate insights and solutions.

9) Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitude.

10) Willingness to travel and execute projects on site.

Mandatory Skill Sets:Manager - R & C 

Preferred skill sets Channel Expansion and Effectiveness: Robust channel management operating model understanding, defined customer promise, redesigned org. structure, KPIs, identification/ shortlisting/ finalization of potential distributors/dealers with on-boarding and stabilization.

o RTM Strategy design and execution: VoC execution with customer segmentation and value proposition design, Define RTM strategy with operating model construct

o Growth Strategy: Conduct market research and analysis to identify trends and opportunities in the key R&C sub-sectors. Define market strategy based on relevant market characteristics, identify datasets, create target segments

o Sales execution: Drive sales discipline in sales call execution, total calls, visit time, visit activities, productive calls, cadence.

o Sales training: Define and Conduct sales training at scale, training effectiveness evaluation.

o Trade marketing: Define and execute trade schemes, scheme planning and budgeting, scheme effectiveness evaluation (RoI), scheme disbursement and claims management.

o Sales org structure: Drive exercise to redesign sales org structure to align with strategic objectives of depth or extraction.

o Channel Partner RoI: Good understanding of channel partner RoI and develop ideal business case

o Sales Technology: Good functional understanding of new tools in Sales Technology – SFA, DMS, CRM etc.

o Sales Analytics: Ability to do RCA on sales data, come to conclusions and then design & implement interventions across the value chain

Years of experience required 7+ years Location : Delhi , Mumbai, and Bangalore

Education Qualifications-

· Preferred consulting background (Big 4 –Manager / Senior Consultant level; Accenture Strategy, A&M, or ATK - Analyst or consultant level)

· Relevant work experience – 6+ years, preferred 1 years minimum of consulting experience.

· Prior experience in the Retail & Consumer sector (R&C) across offline & channels (Food & beverages, Beauty & personal care, Agri-commodities, Consumer Durables, Big Box retailers, Brown Goods)- either as a management consultant or as an industry professional

· Education from Tier I campuses - IIM A/B/C/L/K/I, ISB, SPJIMR, XLRI, MDI, FMS. If Tier II – Other IIMs, IITB VJSOM / XIMB / NMIMS / IMT Ghaziabad / SIBM / SCMHRD

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business Administration

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Microsoft C

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Coaching and Feedback, Communication, Creativity, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce, Embracing Change {+ 22 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date