Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Manager

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations

Job Description & Summary:

A career as an M365 & Collaboration Products Manager involves managing and optimizing Microsoft 365 environments and collaboration tools. This role is crucial to deploy, integrate, and enhance Microsoft 365 applications to drive productivity and collaboration across organizations.

Responsibilities:

Work with cross-functional teams and stakeholders to understand needs.Evaluate business requirements and translate them into technical solutions using Microsoft 365 applications.Develop and execute a strategic roadmap for Microsoft 365 and collaboration tools.Lead the implementation and integration of Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive.Drive user adoption and engagement with effective communication, training, and support.Ensure compliance with organizational security policies and industry regulations.Implement change management strategies to facilitate transitions and minimize disruptions.Oversee budget planning and monitoring for Microsoft 365-related expenditures

Mandatory skill sets:

Deep understanding of Microsoft 365 applications, including Exchange Online, SharePoint, Teams, and OneDrive.Skilled in strategic planning and implementation of cloud-based solutions.Knowledge of security protocols and data protection regulations relevant to Microsoft 365.Expertise in designing and implementing change management strategies

Preferred skill sets:

Microsoft 365 certifications.Understanding of cloud-based infrastructure and services, including Azure.Awareness of trends in digital collaboration and productivity tools

Years of experience required:

Over 7 years of experience in managing and optimizing Microsoft 365 environments and collaboration tools.

Education qualification:

Any UG/PG

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree, Postgraduate (Certificate)

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Microsoft Windows 365

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management {+ 29 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date