Line of Service

Advisory

Industry/Sector

FS X-Sector

Specialism

Risk

Management Level

Associate

Job Description & Summary

At PwC, our people in forensic services focus on identifying and preventing fraudulent activities, conducting investigations, and maintaining compliance with regulatory requirements. Individuals in this field play a crucial role in safeguarding organisations against financial crimes and maintaining ethical business practices.

In fraud, investigations and regulatory enforcement at PwC, you will focus on identifying and preventing fraudulent activities, conducting investigations, and confirming compliance with regulatory requirements. You will play a crucial role in safeguarding organisations against financial crimes and maintaining ethical business practices.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

*Responsibilities:  

Role Overview 

The Small Business Onboarding Analyst will support the Global Capability Center (GCC) of a leading global bank by managing end-to-end onboarding activities for small business clients. The role involves significant client outreach, coordination with internal stakeholders, and ensuring compliance with regulatory and bank-specific onboarding requirements. 

The ideal candidate will have strong communication skills, experience interacting with clients, and a solid understanding of onboarding, KYC, and documentation processes within a banking or financial services environment. 

Client Outreach & Relationship Management 

Proactively engage with small business clients via email, phone, and virtual meetings to support onboarding requirements 

Clearly communicate documentation needs, timelines, and next steps to clients 

Act as the primary point of contact for clients during the onboarding lifecycle 

Follow up with clients to resolve documentation gaps and outstanding queries 

Onboarding & Documentation 

Perform end-to-end onboarding activities for small business clients, including account opening and profile setup 

Review and validate onboarding documentation (e.g., business registration documents, ownership structure, identification documents) 

Ensure accurate and timely data capture in internal systems 

Maintain high-quality standards while meeting service-level agreements (SLAs) 

Compliance & Risk Support 

Support KYC, AML, and due diligence checks in line with regulatory and internal policies 

Identify potential risks, red flags, or inconsistencies and escalate appropriately 

Ensure adherence to global banking regulations and internal control frameworks 

Required Qualifications & Experience 

Bachelor’s degree in finance, Business, Commerce, or a related field 

1–5 years of experience in banking operations, client onboarding, KYC, or client-facing roles 

Proven client outreach or customer interaction experience, preferably in financial services 

Familiarity with small business or commercial banking products is an advantage 

Strong understanding of onboarding, KYC, and regulatory requirements (preferred) 

Key Skills & Competencies 

Excellent verbal and written communication skills 

Strong client management and stakeholder engagement capabilities 

Attention to detail and strong documentation review skills 

Ability to manage multiple cases and meet tight deadlines 

Problem-solving mindset with the ability to handle client objections or delays 

Proficiency in MS Office (Excel, Word, Outlook); experience with onboarding systems is a plus 

 

*Mandatory skill sets  

KYC , AML, Client onboarding

 

*Preferred skill sets  

KYC , AML, Client onboarding

 

*Years of experience required  

2 

*Education Qualification   

Any Grad

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

KYC Compliance

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Communication, Compliance Oversight, Compliance Risk Assessment, Corporate Governance, Cybersecurity, Data Analytics, Debt Restructuring, Emotional Regulation, Empathy, Evidence Gathering, Financial Crime Compliance, Financial Crime Investigation, Financial Crime Prevention, Financial Record Keeping, Financial Transactions, Forensic Accounting, Forensic Investigation, Fraud Detection, Fraud Investigation, Fraud Prevention, Inclusion, Intellectual Curiosity {+ 7 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date