Line of Service

Advisory

Industry/Sector

FS X-Sector

Specialism

Operations

Management Level

Associate

Job Description & Summary

At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth.

Those in intelligent automation at PwC will focus on conducting process mining, designing next generation small- and large-scale automation solutions, and implementing intelligent process automation, robotic process automation and digital workflow solutions to help clients achieve operational efficiencies and reduce costs.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description:

Contact Centre Transformation (strong chat and voice AI)

We are looking for developers with 3-4+yrs years strong experience in contact centre transformation, combining traditional platforms with modern AI-driven automation. The role requires expertise in contact centre platforms, conversational AI, integrations, DevOps, and programming.

Key Responsibilities:

· Build and optimize Voice Bots, Chatbots, Email Bots, and multilingual conversational AI.

· Develop Gen AI-powered Knowledge Bases (RAG), Agent Assist, and Auto QA frameworks.

· Deploy solutions across multiple environments using DevOps pipelines.

· Write scalable, maintainable code in Python, Node.js, and other modern frameworks.

· Collaborate with cross-functional teams to deliver secure, high-performance solutions.

What We Offer

· Opportunity to work on cutting-edge AI-driven contact centre transformation projects.

· Collaborative environment with exposure to global clients and enterprise-scale systems.

· Continuous learning and growth in Gen AI, NLP, and automation technologies.

Mandatory Skill sets:

1. Conversational AI & Bot Development

· Voice Bots, Chatbots, Email Bots

· Multilingual bot development

· Agent Assist solutions

2. Gen AI & Knowledge Management

· RAG-based Knowledge Bases

· AI-driven knowledge retrieval and contextual response systems

3. Conversational AI Platforms

· Kore.ai, Yellow.ai, Haptik and others

· Azure Cognitive Services

· AWS Lex

4. Programming & Development

· Strong proficiency in Python and Node.js

· Experience with microservices and API-driven architectures

5. DevOps & Cloud Deployment

· CI/CD pipelines

· Containerization (Docker, Kubernetes)

· Cloud-native deployments (AWS, Azure, GCP)

Preferred Skill Sets:

· Experience with speech-to-text/text-to-speech engines.

· Familiarity with multilingual NLP frameworks.

· Knowledge of microservices architecture and API integrations.

· Exposure to cloud-native architectures and scalable enterprise systems.

Basic Qualifications Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related fields.

Years of experience required:  

2 to 4 Years

Education qualification:  

Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related fields.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Technology

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Contact Centre Technology

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Automation Algorithms, Automation Engineering, Automation Framework Design and Development, Automation Programming, Automation Solutions, Automation Studio, Automation System Efficiency, Blue Prism, Business Analysis, Business Performance Management, Business Process Analysis, Business Process Automation (BPA), Business Transformation, Business Value Optimization, C++ Programming Language, Cognitive Automation, Communication, Conducting Discovery, Configuration Management (CM), Continuous Process Improvement, Data Analytics {+ 31 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date