At OneMain, Impound Specialists ensure the timely and effective placement of impound repossession assignments. Our team members review all incoming impound notices, contact the holding facility for details, and follow up with customer or appropriate agency. Throughout the process, reviewing assignment details to ensure all state and federal requirements are met This position will serve as a point of contact in maintaining vendor relationships, including assignment follow up, fee authorizations, and invoice approvals.

In the Role

Review received impound notices or through the Loss Alert system of recordOutbound/Inbound call attempts to customers to obtain insurance information and customers intentionsRecovery of seized or impounded vehicles, following State and Federal guidelinesMaintain professional and effective communication with repossession agents, impound lots, and various internal departmentsCompletes required applicable paperwork including sending all required Federal and State regulation lettersResponsible to send state required notice of intent letters for the repossession and skip departmentsAssignment of other non-impound repossessions as needed

Requirements:   

1+ year Collections experience preferredKnowledge of repossessions and auto loans preferredHigh School Diploma or GED requiredAbility to organize and prioritize responsibilities to prevent loan lossStrong problem solving skills1+ year office experience or equivalent education and training.Working knowledge of Microsoft Office Suite, including Excel and WordExcellent Customer ServiceOutstanding phone and negotiation skills

Location: On site   

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.    

Who we Are

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurancesUp to 4% matching 401(k)  Employee Stock Purchase Plan (10% share discount)  Tuition reimbursement  Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)Paid sick leave as determined by state or local ordinance, prorated based on start datePaid holidays (7 days per year, based on start date)Paid volunteer time (3 days per year, prorated based on start date)

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. 

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.  

At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. 

Key Word Tags

Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership