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Q-Centrix is the largest exclusive provider of clinical data management solutions to acute care hospitals. A market disruptor and innovator, Q-Centrix believes that there is nothing more valuable than clinical data as it is critical in delivering safe, consistent, quality healthcare for all. Bringing together deep expertise across providers, clinical knowledge, data and software, Q-Centrix provides an integrated approach that can redefine and streamline the data management and real-world application process for the healthcare industry, thereby enabling increased efficiency and exciting new solution opportunities.

Providing the industry’s first Enterprise Clinical Data Management (eCDM™) platform, Q-Centrix utilizes its market-leading software, the largest and broadest team of clinical data experts, a modern-stack software and reporting data structure, and best practices from its 1,200+ hospital partners to securely extract, curate, structure, and enhance clinical data at the highest quality level. The resulting high quality structured clinical data is then utilized to support reporting demands, drive improved care delivery, meet financial and operational needs, enable population health workflows and power broad research use cases. Its solutions cover a breadth of clinical segments, including cardiovascular, oncology, infection prevention, trauma and real-world data applications. Q-Centrix’s platform enables its partners to access valuable clinical information that may otherwise be trapped across multiple workflow systems and clinical information platforms. Q-Centrix is positioned for continued growth as they integrate new capabilities and business lines.

Job Summary:

The Implementation Support Technician plays a crucial role in launching and supporting our clinical data solutions for healthcare partners. This individual will support the implementation lifecycle—from access coordination to workflow optimization—working closely with project managers, client teams, and internal stakeholders to ensure a successful onboarding experience. The ideal candidate is proactive, technically adept, and excited by process improvement, documentation, and cross-functional collaboration.

Essential Functions:

Assist with the setup and configuration of partner environments, including coordinating user access and establishing data connections to ensure a smooth onboarding experience. Ensure timely setup, modification, and cleanup of system access, user profiles, and permissions to support ongoing partner operations and maintain data security. Provide responsive technical support for clinical data systems, EMRs, software integrations, and network access issues throughout the implementation process. Collaborate closely with Project Managers, the Client Access Team, and other internal stakeholders to coordinate deliverables and resolve implementation-related challenges. Develop and maintain clear, accessible documentation for implementation support processes, incorporating lessons learned and standardizing successful approaches. Contribute to continuous improvement initiatives by identifying opportunities to optimize workflows, test new processes, and help formalize them across teams. Support training efforts by sharing technical knowledge and onboarding best practices with both internal teams and external partners as needed. As a growth organization, roles and responsibilities often evolve and adapt over time. As such, this job description may not comprehensively account for future activities, responsibilities, and priorities—these may evolve right along with us! 

Required Abilities, Education, and Skills:

Experience with healthcare systems, clinical data workflows, or IT support in a healthcare environment. Strong technical aptitude and comfort with tools such as Salesforce, SFTP, or system admin utilities. Excellent communication and coordination skills with a focus on proactive problem-solving. Proven ability to document processes and translate complex steps into accessible instructions. Detail-oriented mindset with the ability to manage multiple priorities in a remote, fast-paced environment. Familiarity with HIPAA and data privacy best practices.

Preferred Abilities, Education and Skills:

Exposure to clinical data abstraction, EMRs, or data registry systems. Experience working in a distributed, cross-functional team environment. Salesforce or relevant IT support certifications. Bachelor’s degree in Healthcare Informatics, Information Systems, or related field.

Supervisory Responsibilities: None

Work environment/Physical Demands: Continuous sitting and fine manipulation. 

Travel Requirements: 0-5%

Work Authorization: Legally able to work in the United States without sponsorship 

Total Rewards:

At Q-Centrix, our purpose—safer, consistent, quality healthcare for all—drives everything we do. To accomplish this important work, we need to attract, engage, and retain a talented team by providing a compelling, equitable rewards package comprised of an inclusive culture, flexible work environment, learning and development opportunities, competitive pay that rewards high performance, and robust benefits that support health and financial wellness. Add to this package a supportive community of people who help each other not only do meaningful work, but learn, grow, and have fun while doing so, and you get an organization that has earned the Great Place to Work distinction multiple years in a row!

The target salary range for this role is $23.00 - $25.00 an hour. An individual’s salary within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. Salary ranges are reviewed, at minimum, annually and all team members are eligible for performance-based salary increases during our organization’s annual review period. 

In addition to our inclusive and innovative working environment and competitive pay, team members enjoy:

Remote work environment and a generous Paid Time Off program with additional paid time for volunteering. Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents. 401(k) retirement plan with a company match. Opportunities for professional development.