Kforce has a client in Minneapolis, MN that is seeking an Implementation Specialist responsible for onboarding new customers onto TravelBank's solution. Responsibilities include: consultation to determine the best configurations for the client's business needs, configuring the software with and for the customer, working with internal teams on complex technical integrations, tracking, managing and providing regular updates on the progress of an implementation project, and ongoing communication with client-side and internal stakeholders throughout the process. Duties: * Provide excellent customer service to your customers * Leverage your deep product expertise to share best practices on how your customers may maximize value from their investment in TravelBank * Acquire technical product knowledge through training, self-directed research and testing, and internal consultation * Lead client-facing kick-offs, requirement gathering sessions and configuration review meetings * Partner with internal and external technical teams to coordinate custom integration work * Report on project status and blockers to Customer Success leadership during weekly meetings * Train clients to a point where they are able to operate self-sufficiently and confidently on TravelBank's platform * Conduct webinars and group training sessions to onboard our smaller, more independent customers * Share innovative ideas with peers and leadership on how to further enhance our thinking and focus on operational efficiency and innovation * Cross-functionally collaborate with the Customer Success Management team to understand the client needs and requirements to ensure a timely and complete implementation process