C.H. Robinson is looking for an Implementation Project Manager to join our Robinson Managed Solutions (RMS) team.  In this role you will be responsible for managing and leading projects and will provide support to others in their area of expertise. Successfully managing projects requires excellent organization, documentation, communication skills as well as the ability to help design innovative solutions when faced with complex issues. This role requires you to align with all relevant stakeholders both internally and externally. You will be directly accountable for achieving targets that relate to the planning, network, and/or procurement sides of the business. Further, to be successful in this role, you should have a working knowledge and experience in Project Management and will continue to build knowledge of organization processes and customers.

This is a hybrid position based in our Monterrey, MX location.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Manage projects within a project-based delivery model

Understand key business drivers and uses this knowledge to accomplish project work

Maintain all project related documentation, including project plans, process flows/VSM’s, resource requirements and business cases

Communicate project progress and facilitate project-related meetings to meet deliverables; Escalate quickly as necessary

Lead change management with all stakeholders – internal and external; Lead without authority and be confident and assertive with a willingness to challenge appropriately

Serve as the single point of contact and be accountable for all project related activities & requests

Deliver projects on time and in budget with quality solutions

Offer solutions for improving our tools and processes

Build rapport with project team and customer stakeholders

Anticipate internal and external challenges

Provide informal guidance to new team members

Solve problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Track and report project financials (budgeted vs actual) for allocated resource hours and billings

Provide support as necessary to RMS Sales Team

Collaborate with RMS project teams and provide support during “Go-Live”

Successfully transfer knowledge to Operations Teams as documented throughout project lifecycle

Contribute toward development of tools, methodologies, and presentations for RMS Implementation

Ensure compliance to SOC process

Successfully execute the RMS Process Transformation Methodology, including:

Document customer expectations for the RMS

Capture the current processes of the customer

Document the results of the Implementation Survey

Support creation of customer process maps

Document & contribute to the design of Future State

QUALIFICATIONS

Required:

Bachelor’s Degree from an accredited college/university

Minimum 2 years of technical project management experience

Six Sigma, Lean, TQM or process improvement experience

Supply Chain, Logistics, and/or Transportation experience

Ability to work flexible hours (some weekend/late hours may be required)

Ability to travel up to 20% (domestically and/or internationally)

Preferred:

Project Management Professional certification preferred

Project management experience, with the proven ability to manage multiple projects simultaneously

Communicates complex ideas, anticipates potential objections, and persuades others, often at senior levels, to adopt a different point of view

Strong communication skills: strong listener with exceptional facilitation skills and the ability to tell the story and connect to your audience

Ability to organize, design, develop and deliver projects for internal and external audiences at all levels

Ability to collaborate effectively with subject matter experts internally and externally at all levels

Experience working and thriving in a continuous improvement environment

Experience with lean processes and tools such as value stream mapping, A3 project management, visual management, Pareto Analysis, and fishbone diagrams

Experience and comfort in dealing with ambiguity and able to deliver with minimal oversight

Experience working directly with customers

Proficient in Microsoft Office Suite of programs

Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.