C.H. Robinson is seeking an Implementation Project Consultant to join Robinson Managed Solutions. You will be responsible for managing the technical integration and system setup for Implementation projects from conception to Go Live & support (sales to operations).  You will focus primarily on the onboarding of new business, will also support projects for current customers as needed, and will provide support to others in their area of expertise. 

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following: 

Act as the technical liaison between the customer project team (including customer’s Technology function) and internal Development Team resources 

Document customer requirements and translate to internal systems and operations 

Identify system gaps and enhancements needed to meet customer expectations 

Convey technical requirements for B2B communication  

Provides informal guidance to new team members  

Impacts quality of own work and the work of others on the team; works within guidelines and policies 

Facilitate project meetings with internal and external project teams 

Successfully execute the Process Transformation Methodology, including: 

Support documentation of customer expectations based on the signed contractual agreement  

Capture the current processes of the customer 

Document the results of the Implementation Survey 

Lead Future State solution design based on customer requirements 

Create process maps outlining integration  

Document changes in roles and responsibilities 

Identify opportunities for process improvement to increase productivity for all constituents (customer, carrier, supplier, customer’s clients, and CHR) 

Develop a testing plan with the customer and execute to the plan 

Develop SOP’s and training materials, as well as conduct training on internal websites, vendor, and carrier portals 

Collaborate with the project team 

Coordinate with the Project Manager to push meeting notes conducted as part of project execution 

Execute the project plan including all deliverable dates and resource requirements 

Oversee progress of project team resources, including functional support groups 

Contribute toward development of tools, methodologies, and presentations for Implementation 

Assist with managing queue of helpdesk (myQ) tickets for Customer Integration Specialist and Implementation groups 

Successfully transfer knowledge to customer account team as documented throughout project lifecycle 

Provide support to customer account team during Go-live 

Provide support as necessary to Business Development Team 

Ensure compliance to SOC process 

Required Qualifications:

Required: 

Bachelor’s Degree from an accredited college/university 

A minimum of 2 years of technical project management experience 

Prior experience working with customers, vendors, or carriers 

Flexible hours (some weekend/late hours may be required) 

Up to 20% travel may be required (domestic and/or international) 

Previous experience with TMS software

Preferred Qualifications:

Preferred: 

Basic facilitation skills including but not limited to relationship management, presentation, discussion, documentation, and accountability   

Proficient in Microsoft Office Suite of programs 

Excellent analytical and problem-solving skills 

Demonstrated ability to design, develop and deliver presentations for internal and external audiences at all levels 

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.