C.H. Robinson is seeking an Implementation Project Consultant to join Robinson Managed Solutions. You will be responsible for managing the technical integration and system setup for Implementation projects from conception to Go Live & support (sales to operations). You will focus primarily on the onboarding of new business, will also support projects for current customers as needed, and will provide support to others in their area of expertise. At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace. **Responsibilities:** The duties and responsibilities of this position consists of, but are not limited to, the following: + Act as the technical liaison between the customer project team (including customer’s Technology function) and internal Development Team resources + Document customer requirements and translate to internal systems and operations + Identify system gaps and enhancements needed to meet customer expectations + Convey technical requirements for B2B communication + Provides informal guidance to new team members + Impacts quality of own work and the work of others on the team; works within guidelines and policies + Facilitate project meetings with internal and external project teams + Successfully execute the Process Transformation Methodology, including: + Support documentation of customer expectations based on the signed contractual agreement + Capture the current processes of the customer + Document the results of the Implementation Survey + Lead Future State solution design based on customer requirements + Create process maps outlining integration + Document changes in roles and responsibilities + Identify opportunities for process improvement to increase productivity for all constituents (customer, carrier, supplier, customer’s clients, and CHR) + Develop a testing plan with the customer and execute to the plan + Develop SOP’s and training materials, as well as conduct training on internal websites, vendor, and carrier portals + Collaborate with the project team + Coordinate with the Project Manager to push meeting notes conducted as part of project execution + Execute the project plan including all deliverable dates and resource requirements + Oversee progress of project team resources, including functional support groups + Contribute toward development of tools, methodologies, and presentations for Implementation + Assist with managing queue of helpdesk (myQ) tickets for Customer Integration Specialist and Implementation groups + Successfully transfer knowledge to customer account team as documented throughout project lifecycle + Provide support to customer account team during Go-live + Provide support as necessary to Business Development Team + Ensure compliance to SOC process **Required Qualifications:** Required: + Bachelor’s Degree from an accredited college/university + A minimum of 2 years of technical project management experience + Prior experience working with customers, vendors, or carriers + Flexible hours (some weekend/late hours may be required) + Up to 20% travel may be required (domestic and/or international) + Previous experience with TMS software **Preferred Qualifications:** Preferred: + Basic facilitation skills including but not limited to relationship management, presentation, discussion, documentation, and accountability + Proficient in Microsoft Office Suite of programs + Excellent analytical and problem-solving skills + Demonstrated ability to design, develop and deliver presentations for internal and external audiences at all levels **Equal Opportunity** C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. **Your Health, Wealth and Self** Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company. **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .