C.H. Robinson is seeking an Implementation Manager to lead and manage our customer implementation projects in global forwarding. The Implementation Manager will help create collaborative, consistent, and standardized practices for onboarding new businesses in Oceania and globally. They will position our technology and implementation practices as a competitive differentiator through engagement with customers and branches. This role will share technology solutions and implementation best practices within the region and partner on projects to align the customer experience across the network. **Responsibilities:** The duties and responsibilities of this position consists of, but are not limited to, the following **Drive Implementation** + Manage end-to-end implementation projects for core global forwarding customer accounts through implementation methodology and project management best practices + Assist in onboarding complex global accounts coordinating with various internal teams to ensure that all aspects of the customer onboarding process are completed + Lead communication serving as the primary point of contact for the customer during the onboarding process, ensuring customer inquiries and concerns are addressed in a timely manner + Partner with aligned branches to build and strengthen a defined implementation process, and with aligned Sales team to capture and track new business opportunities and give the needed support on pre-work items for implementation. + Create and execute standard onboarding documents **Re-Implementation** Assess existing customer accounts to identify opportunities to implement and enhance process and technology Present continuous improvement opportunities to the branch and customer **Ensure Technology Adoption** Advocate for our technology and provide guidance for reporting and technology solutions Educate commercial teams on our technology offerings **Support Sales** Perform technology demonstrations to support sales Present our implementation methodology as a differentiator within the sales phase **Required Qualifications:** + High school diploma or Graduate Degree/ equivalent + 4–6 years of global forwarding experience in leading operations or account management, or customer implementation projects + Solid understanding of complex freight forwarding operational processes and systems **Preferred Qualifications:** + Bachelor’s degree from an accredited college or university + Project management experience with the ability to manage multiple projects simultaneously + Strong decision-making and problem-solving skills + Facilitation skills, including relationship management and presentations + Highly organized, able to meet deadlines despite competing priorities + Strong communication and influencing skills + Comfortable working with ambiguity and delivering results independently + Values a diverse and inclusive work environment **Benefits** At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community. **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .