Job Description We are seeking an Implementation Manager who combines strong project management skills with hands-on technical expertise. You’ll be responsible for leading new customer launches, managing timelines, coordinating cross-functional resources, and ensuring that tracking pixels, integrations, and data layers are configured correctly. This role is perfect for someone who thrives at the intersection of technical problem-solving and customer-facing project ownership. What You’ll Do ● Own project management for customer implementations: define scope, set timelines, track progress, and keep all stakeholders aligned from kickoff to go-live. ● Configure and implement Tie’s tracking pixels, tags, and integrations on customer websites and eCommerce platforms. ● Validate events, troubleshoot data discrepancies, and provide clear resolutions and recommendations. ● Act as the main point of contact for customers during implementation, ensuring they feel supported and informed throughout the project. ● Partner with Sales and Customer Success to hand off accounts pre and post-implementation smoothly. ● Collaborate with Product and Engineering to resolve technical issues and share customer feedback. ● Maintain implementation documentation and contribute to scalable processes and best practices. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements -2–3+ years of experience in implementation, solutions engineering, or technical onboarding with a SaaS or martech/adtech company. -Demonstrated project management experience — able to manage multiple customer launches simultaneously, with strong organizational and communication skills. -Hands-on experience implementing tracking pixels or analytics tools (e.g., Google Tag Manager, Shopify). -Familiarity with web technologies (HTML, JavaScript, Cookies, Data layers) and website hosting services (GoDaddy, Cloudflare, Shopify etc). -Experience working with eCommerce platforms (Shopify, BigCommerce, Squarespace etc) and/or digital ad platforms (Meta, Google Ads etc) is a plus. -Proven ability to manage stakeholders, set expectations, and deliver projects on schedule. -A problem-solver with high attention to detail and a customer-first mindset