Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

When large enterprise customers acquire new software, the best way to ramp to productivity often involves a personal touch from resources who know the platform inside and out. This role’s main responsibility is to engage with customers to deliver outstanding enablement, implementation and optimization services for their ThousandEyes deployment.

You'll need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture. You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization. You'll need to be a generalist who's polished and easy to put in front of a wide variety of customer roles. 


As part of this role, you will also be responsible for maintaining services in a FedRAMP compliant environment, therefore, must be a U.S. Person (i.e. U.S. citizen). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

What You’ll DoGuide customers on deploying and implementing the ThousandEyes productImplement ThousandEyes in customer environments in an efficient and cost-effective mannerEngage with customers to deliver product implementation and integration servicesLead many projects concurrently understanding current and future action itemsDelivery of training and industry best practice discussionsBuild value-based relationships with customers, leading to referral and renewalLeverage enterprise data analytics to track and report on customer engagementContribute to best practice creation and maintenanceTrack and report on utilization and work performedSpecial projects as assignedIdentification of potential product/services upsell or cross-sell opportunitiesCisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.QualificationsA standout "customer first" attitude
Bachelor’s or advanced degree in a technical field, or equivalent working experience
At least 5+ years working in a customer-facing role
Project management and consulting experience mandatory
Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc. )
Experience with Cloud/SaaS software products is a plus
Experience maintaining or implementing LAN/WAN environments
Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
Experience with at least 1 programming language (Java, Python, JavaScript, etc.)
Outstanding communication and problem-solving skills
Deep technical acumen
Enjoy a fast-paced, multifaceted environment
Able to prioritize and accomplish tasks in tight timeframes
English and Portuguese written and spoken communication skills (at C1/native level)

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.