Salary: $80000-$115000 / Year The Implementation Director - Sunburst has the leadership responsibility for the implementation team and the implementation process for all new Sunburst customers. The Implementation Director is responsible for the overall implementation strategy which is inclusive of the tools/resources utilized during implementations as well as the Vendor Management System (VMS) partnerships. The Implementation Director will work closely with the Directors of Business Development, National Director of Operations, Corporate Support team, and the assigned Program Management team to make sure there is a seamless transition from the sales process throughout the entire implementation period up until operations is established. Essential Duties and Responsibilities: + Leads implementation presentations for prospective Sunburst customers + Leads team development strategies and ensures implementation team is adequately staffed + Responsible for evaluating, improving, and maintaining all implementation tools/resources + Partners with the proposal team to ensure the necessary implementation related content is built and maintained to support responses to RFPs + Maintains partnerships with current VMS providers and leads the evaluation process for prospective VMS partners while ensuring all necessary Sunburst stakeholders are involved in any new partnership decisions + Ensures the implementation team can adequately support the BD team with any (VMS) demos for prospective customers + Facilitates the adoption of new customers through support, communication and training for all Sunburst suppliers and customer stakeholders + Coordinates the supplier onboarding process with the Supplier Engagement Team in order to meet the overall implementation timeline + Facilitates problem solving and requirement gathering sessions with customers and internal Sunburst team members + Organizes and leads customer status calls with new Sunburst customers and internal stakeholders + Manages and measures results around implementation success, ongoing customer evaluation, business results, and process improvement/optimization + Maintains the Sunburst sales and training databases for VMS demonstrations + Supports the Sunburst leadership team in implementing product strategy and technology/implementation road-maps + Pursues opportunities to improve process by fostering feedback loops, documenting and sending an agreed upon plan to all stakeholders + Acts as a positive influence and role model on the team, contributes to team morale and success + Performs other duties as assigned/necessary Minimum Requirements: + BA Degree Business, or other related fields preferred + 7-10+ years of experience with implementation and customer success + Must be able to work varying hours based on customer availability + Business Operations or finance experience + VMS knowledge and experience + Strong customer service and communication skills required + Must be able to work effectively as part of a team while maintaining a strong attention to detail + Strong computer proficiency required and proficiency in Windows XP Professional, Microsoft Office suite software programs, internet usage, and learning program design systems and software + Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language is required At Amergis/Sunburst, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays *Benefit eligibility is dependent on employment status. Amergis/Sunburst is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date. Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors. "Pursuant to the San Francisco Fair Chance Initiative, Amergis/Sunburst will consider for employment qualified applicants with arrest and conviction records"