Kforce has a client that is seeking an Implementation Consultant in Tempe, AZ. Overview: The Customer Support Specialist will resolve platform or service problems by clarifying the customer's inquiry, determining the cause of the issue, and providing the best resolution in real time and/or follow up communications. The Specialist will act as a liaison between customers and various company departments to resolve customer and/or technology issues. Familiarity with healthcare revenue cycle management and payment processing markets as well as thorough knowledge of company products, services, applicable regulations, systems and procedures will be key to success. The Specialist will be required to manage multiple channels of communication while maintaining world class customer service and demonstrating extraordinary problem-solving, technical troubleshooting and research skills to provide a speedy resolution to the patient or client. Major Duties and Responsibilities: * Serve as the payment portal subject matter expert (SME) providing guidance and world class support across healthcare providers, partners, and patients leveraging our solutions * Manage multiple communication platforms including inbound chats, phone calls, and emails * Triage customer issues and follow support guidelines for escalation to second level support and/or management as needed * Assist with identification and escalation of business critical and high priority client issues * Place outbound calls as necessary to resolve customer issues * Maintain clear understanding and adherence to Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) to effectively resolve support tickets * Become familiar and compliant with all relevant HIPAA and PCI privacy and security requirements * Facilitate communication between customers and internal stakeholders regarding finance notices and requests