At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Title: Imaging Operations Manager Location: Lutterworth At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU. **Job Summary:** Iron Mountain is seeking an Operations Manager to lead our Digital Imaging & Document Processing operation in Rugby. In this pivotal role, you'll oversee all facets of our document scanning and conversion services, ensuring high-quality, secure digitisation for our clients. You'll be responsible for managing operations, personnel, and processes spanning document logistics, preparation, scan conversion, and post-scan activities within a general production environment. **Your role in our mission:** + **Operational Leadership:** Oversee all operational activity and personnel, ensuring high standards in document logistics, preparation, scan conversion, and post-scan processes. Provide daily updates to direct reports on priorities, issues, and forecasts. + **Client & Service Excellence:** Ensure all client objectives are met, maintaining proactive and professional communication. Drive exceptional delivery services, meet contractual KPIs, and address any non-compliance or SLA failures swiftly. + **Performance & People Management:** Establish and monitor daily service deliverables, continually seeking to improve operational performance through feedback and reviews. Maintain a comprehensive skills matrix and training plans for your team, addressing underperformance promptly and resolving HR issues as they arise. + **Business Planning & Forecasting:** In collaboration with senior management, agree upon and monitor service delivery plans that maximize resources and exceed client expectations. Maintain accurate pipeline forecasts and work-in-progress streams, publishing regular performance records. + **Quality & Continuous Improvement:** Ensure strict adherence to SOP workflows and TQA processes through effective training and documentation. Investigate non-conformance incidents, contribute to major service failure investigations, and identify process improvements to enhance productivity and service delivery. + **Financial Management:** Maintain a commercially viable operation by monitoring KPIs and ensuring contracts are delivered against agreed cost models. Plan corrective actions for underperforming products, contracts, or staff, and ensure accurate financial data collation and timely forecasting to maximize resource utilization. + **Compliance:** Ensure all Iron Mountain personnel policies and compliance procedures are strictly followed. **Valued skills & experience:** + **Experience:** + Significant experience managing a large team of 100+ individuals working on a shift rotation pattern. This experience is critical and can be from industries such as call centers, records management, or preferably within a busy document processing environment. + Sound understanding of business process management procedures and techniques. + Comprehensive experience in process implementation & delivery. + Knowledge of operational security related to client confidentiality and legislative compliance. + Proven ability to deliver data services against complex client demands. + Experience with the utilization of variable cost labour through innovative planning and labour processes. + **Leadership & Management Skills:** + Excellent people manager with strong leadership skills able to create a high-performing, motivating culture. + Flexible, adaptive, and innovative team-player focused on processes and results. + Decisive manager capable of handling variable and conflicting business issues. + **Communication:** Exceptional ability to present hard operational facts, objectives, and deliverables. Please note: Government SC clearance is a **condition of employment** . You must have been a legal resident in the UK for 5 years. Category: Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0090565