Daily Operations
● Part-time product training of FSPs in-store on specific high-focus modules (70% of time to be
in field developing other trainers and field force in region)
● Full-time product training during launches
● Merchandising, execution, blitz and sales
● Finding of key market insights to share with client
● Assisting with the compilation of weekly training reports
● Overseeing of compliance of data capturing for training team on both MCS and REX and
driving of sales targets.
● Weekly store auditing of staff and identification of improvement actions, both individual and
collective, evaluating and measuring the effectiveness of training
● Cross-checking of trainers EMT planners, MCS call plans and blue call diaries to ensure
optimal coverage and ensure that they are updated 30 days in advance, meeting the
minimum requirements
● Manage own career development and value-add to team by staying abreast of any technical
and industry changes, especially those of competitors

Manage Sales
● Training of store staff on Ecosystem, devices and current deals
● Assisting and supporting of store sales staff to drive sales
● Identify need for promotions to increase sales and negotiate with store manager
● Customer conversion from other brands to Samsung
● Upselling Samsung devices
● Assisting with new device set ups and smart switch
● Drive slow moving stock

Teamwork And Communication
● Build sound relationships with, RHMs, RMs, PCs, Blitz, trainers, FSPs and store management.
● Driving overall hub KPIs in terms of both training and sales, subject to change with business
objectives
● Display sound teamwork in working closely with others to achieve shared goals, for example
in blitz training sessions, training workshops, weekly meetings etc
● Ensure effective knowledge and best-practice sharing in terms of training techniques and
strategies in field between trainers and from one’s own expertise
● Monitor and report on improvements in the quality of data captured as well as on-time
project completion by the training team

Client Interaction and Training Facilitation
● Conducting assessments with the field force and FSP’s to gauge knowledge retention
● Driving of field forces and FSP’s Training
● On-the-job training of other trainers in the region
● Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.
● Identify geographical areas associated with training needs based on ROI and future potential,
areas without coverage etc.

Shared Services Support
● Manage employee disciplinary matters and grievances
● Effective management of cash cards and fuel cards usage
● Collaborate with the OI team for compliance management, tracking and corrective action,
Database management and analysis
● Manage Employee onboarding and offboarding
Effective administration
● Reporting on competitor activities
● Prepare training reports & registers
● Ensure resolution of training related challenges in region