Job Title: Ilearn Operations Support, Processes & Expertise Lead Job Location: Hyderabad Job Type: Full Time:/Permanent **Our Team:** Sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. As a company with a global vision of drug development and a highly regarded corporate culture, Sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of Artificial Intelligence (AI) with strong commitment to develop advanced data standards to increase reusability & interoperability and thus accelerate impact on global health. Learning Services acts as a cornerstone to this effort. Our team is responsible for delivering and supporting various Sanofi teams in learning, e.g., facilitating the creation of trainings, ensuring learning tools are properly set up and maintained. The team members of the Learning Services Hub(s) will act as partners to all Sanofians supporting the implementation of a harmonized, future-ready learning model within the company. Thereby, enabling their colleagues to receive the right skills at the right time. _About the job_ **Main responsibilities:** The head of Learning Operations will: + Lead a Global team (6 internal people spread across our hubs, and a Global vendor team) responsible for managing the delivery of iLearn system administration services to the business units and functions requestors (learning contents and assignment owners) on a global basis, for all Sanofi organizational units including GxP regulated environments. + Guarantee services delivery and support as per the SLA and agreed quality standards + Build, maintain and optimize iLearn Operations integrated team capabilities and processes + Build and maintain relationships with actors related to LMS and LxP management (Business System Owner, Technical owner, etc… + Participate in iLearn and Edcast integration /evolution projects _About you_ · **Experience** : 12+ years of experience in Learning Operations · **Soft skills** : Proficient in stakeholder management, problem-solving, and good organizational skills. Ability to work collaboratively with cross-functional teams in a flexible and proactive manner. Strong analytical skills. Agile thinker and learner, adaptable to complex & dynamic environments · **Technical skills** : Project Management, process and workflow optimization, performance monitoring and CSOD tools knowledge · **Education** : Master’s degree · **Languages:** Excellent English communication and writing, French or other languages in addition preferred **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)