Requisition ID: 260541 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

Purpose

 

As a member of the Branch Management team, the Branch Administrator is responsible for contributing to the overall success of the branch by ensuring a high level of client service achieved by effective operations and administrative efficiencies.

 

Accountabilities:

 

1. Manage all branch support staff by:

Providing on-going coaching and employee development, performance management, guidance, motivation and support Resolving employee issues and working with Employee Relations as required Providing ongoing employee recognition by recognizing and rewarding success Resolving issues/negotiating compromises between support staff and Advisor or other team members Finalizing annual objectives and employee development plans Managing workloads Planning and facilitating support staff meetings Building a culture of high performance and continuous improvement Interviewing and selection of candidates Co-ordinating the set up and on-boarding of new support staff Providing on the job training for new employees Maintaining all HR administration and employee records Working with staff to escalate issue with back office

2. Manage the quality and efficiency of branch operations by:

Ensuring the cage operations run smoothly Working to resolve any system issues that have been escalated by Branch Systems Administrator Working with the Branch Manager on the departure of an Advisor Co-ordinating the set up and on-boarding of new Advisors Managing branch facilities and security access to branch Liaising with Head Office/Regional Office regarding new initiatives

3. Management of New Issues by:

Distributing branch allocations to Advisors Monitoring the Branch new issue/BOT position Reconciling branch allocation with placement in client accounts and with Head Office Ensuring positions are ticketed to client accounts Liaising with Syndication department on presentations

4. Manage and implement procedures to ensure compliance with corporate policies and industry regulatory bodies by:

Ensuring branch adherence to privacy and anti-money laundering requirements Maintaining all branch compliance files Assisting with client complaints, and ensuring any potential breach of Industry regulations are escalated to Branch Manager and Compliance Approving trade corrections Effectively communicating policies, procedures, new systems, new initiatives and organizational changes Acting as the branch contact for internal audit Monitoring the Continuing Education requirements for all licensed staff

5. Administer the Branch Client Accounts (house accounts) by:

Effectively dealing with any client issues Ensuring any administration of client accounts are handle effectively and efficiently Working with the Branch Management in the assignment and transfer of clients to an Advisor in the branch

6. Supporting Branch Manager with Branch expense management by:

Conducting Financial Information System (FIS) queries on various expenses Assisting in preparing and monitoring branch budget Approving and managing all branch expenses (eg. Supplies, etc)

7. Supporting the Advisors by:

Resolving commission related inquiries Providing advice and support on HR related issues Assisting in optimum functioning of the team

8. Provide strong team leadership to motivate and develop individual and team performance by:

Fostering and developing a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement Exhibiting an ability to listen, negotiate and communicate goals Sharing knowledge, experience and responsibility with employees in a drive for the highest standards of professionalism and service excellence Ensuring the performance management process is in place and employee development is a priority for all employees on the team Regularly scheduling one-on-one coaching with direct reports Identifying and supporting training and developmental needs of team members Managing staffing requirements and departmental workloads Participate in all monthly calls (BM Call, BA Call, National Support Call)

 

Education & Other information:

 

Excellent written and verbal communication, strong interpersonal, organizational, and management skills Ability to take initiative, work independently, manage people, and consistently meet deadlines Dedicated full‑time branch administrator with responsibility for 10+ direct reports, including some supervisory experience and high‑complexity people management and operational support for top advisor teams High level of authority in handling branch operations, staffing, and client issues Proficiency in Microsoft Word, Excel, and PowerPoint Post‑secondary education with minimum 5 years’ experience in the Investment Industry and previous industry experience CSC, CPH, and IRT certifications required Previous experience in a support staff position preferred

 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.