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We are looking for an IFM Project Lead – Small Works to join our Integrated Facility Management business line.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose:

The EMEA Small Works Program Lead acts as the primary point of contact between IFM Operations, IFM Program teams, and WD&C in the delivery of localized projects across the region. Working in close partnership with local FM teams, this role will establish and lead a dedicated Small Works delivery function, ensuring consistent project execution while maintaining operational excellence. The position bridges the gap between day-to-day facilities operations and capital projects, creating a streamlined approach to project delivery that enhances customer experience and maximizes efficiency across the portfolio.

Key Responsibilities:

Establish and lead the Small Works delivery team, including oversight of Project Delivery ManagersDevelop and implement standardized processes, tools, and reporting mechanisms for Small Works projectsLead the triage process in partnership with WD&C to ensure appropriate project categorization and resource allocationManage stakeholder relationships across IFM, WD&C, and client organizationsEnsure compliance with workspace regulations and design standards while maintaining swift delivery timesDrive continuous improvement in project delivery metrics, including time to deliver, cost efficiency, and customer satisfactionOversee the Small Works CAPEX budget and forecast planning processDevelop and maintain vendor relationships and agreements specific to Small Works delivery

Key Performance Measures:

Customer satisfaction ratingsBudget adherence and cost optimizationSuccessful implementation of standardized processes and toolsTeam performance and developmentQuality of project delivery and compliance maintenanceKey relationship management

Skills & Experience:

Minimum 5 years experience in construction project management, Program or facilities managementProven track record of leading teams and managing multiple stakeholdersStrong background in both construction and facilities operationsExperience in developing and implementing new operational frameworksExcellent understanding of project controls and governanceStrong financial acumen and budget management experienceProfessional qualification in Project ManagementExperience in vendor management and contract administrationDemonstrated client relationship skills.Strong communicator – good presentation skills and possesses strong verbal and written communication skills.Flexible – able to adapt and effectively deal with rapidly changing situations.Proven ability to initiate and follow through with improvement initiatives.Ability to work independently and be a team player.

Strong communicator – good presentation skills and possesses strong verbal and written communication skills.

Flexible – able to adapt and effectively deal with rapidly changing, situations.
Proven ability to initiate and follow through with improvement initiatives.
Able to work independently and be a team player.

Desired Qualities:

Strong leadership and team development capabilitiesExcellent communication and stakeholder management skillsStrategic thinking with practical implementation abilityProblem-solving mindset with focus on continuous improvementAbility to operate effectively in a matrix organizationChange management experienceUnderstanding of corporate real estate and workplace design principles

Reports to: EMEA Engineer Program Lead

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to have:

Capacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using an objective approachDemonstrate an ability to look at long term solutionsProject, program management & organizational skillsPlanning & organizational skills to prioritize work and meet tight deadlinesDemonstrated experience in balancing the interests of the client with those of the companyExperience in owning, managing and supporting Facilities Management activities across multiple locations and countriesExperience in managing project works programs at scale across a large organisationExperience in handling client and/or company sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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