Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Location: Hybrid if within footprint – Brooklyn OH, Amherst NY, and Albany NY

Position Summary

This is a dynamic role that will be responsible for validating and confirming Identity Verification alerts to minimize potential fraud, AML and/or organizational risk to KeyBank. In this role, the individual will also analyze results to identify patterns and trends, make recommendations to mitigate identity verification risks, and effectively communicate with internal business partners. The primary focus is on complex execution and decision making within defined and undefined parameters. Roles at this level are responsible for complex operational and/or administrative work.

Essential Job Functions

Review, analyze, and decision complex Identity Verification alerts relating to both Fraud and AML risk to mitigate potential losses to the bankUtilize multiple internal and external sources to conduct comprehensive investigations and document evidence accordinglyDecision reviews appropriately, think critically and holistically to understand the intricate differences between Fraud and AMLIdentify trends and patterns of suspicious activity relating to digital applications and make recommendations to mitigate associated riskPartner with internal stakeholders (Fraud, AML, Lines of Business) to share information regarding conducted analysis and/or trends or patterns that are identifiedSupport organizational projects related to Identity VerificationDemonstrate strong attention to detail and produce quality work with minimal errorsActively identify and offer ideas and suggestions to improve group efficienciesContinually develop, utilize, and share knowledge of Identity Verification industry trends and serve as a subject matter expertConsistently demonstrate core Key ValuesAbility to perform ad hoc tasks as assignedSupport the Enterprise Identity Verification program by continuing to build knowledge of current products across all LOBsIdentifies and resolves complex issues that may not have established guidelinesTrain or assist in training new staffOther tasks, as assigned
 

Required Experience and Qualifications

High school diploma or equivalentMinimum of 2 years of banking experienceStrong analytical, research, and problem-solving skillsExcellent critical thinking, judgment, and decision-making skillsAbility to be proactive and perform effectively and accurately in a dynamic environmentSelf-motivated in a remote environment and is fully proficient in duties and works under limited to no supervisionOpen minded and adaptable to new ideas in a rapidly changing environmentExcellent verbal and written communication skills demonstrated with internal partners and clients

Preferred Experience and Qualifications

College degree in a relevant fieldKnowledge of Digital Identity Verification red flags related to Fraud and AMLExperience working with Fraud and AML Detection systems, including but not limited to Alloy and Lexis NexisAwareness of industry trends associated with Digital Identity Verification riskUnderstanding of Digital Onboarding processesSuccessful working independently and in a collaborative environmentRelevant certifications: ACAMs and/or CFE

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $25.00-$27.00 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 09/26/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.