Date Posted:

2025-09-02

Country:

India

Location:

No.14/1 & 15/1, Maruthi Industrial Estate, Phase 2, Hoody Village, Whitefield Road, KR Puram Hobli,Bengaluru, Karnataka, India

Position Role Type:

Unspecified

Summary of Role:

This position will report to the Identity Operations Support Team Leader, within the Identity & Access Management organization.  The chosen candidate will provide advanced engineering-level expertise for SailPoint operations and support for a global user base, including Identity Lifecycle Management (Joiner/Mover/Leaver) functions, account provisioning/deprovisioning, and application aggregations.  This is a hands-on technical position requiring complex, multi-functional analysis and problem solving, and familiarity with multiple Identity-related systems, including WorkDay, SailPoint, Active Directory (AD), LDAP, Exchange, Office 365, Ping Federate, Multi-Factor authentication, and other applications.

Responsibilities:

Provide day-to-day operational support of global, large-scale identity and access management (IAM) solutions using SailPoint IdentityIQTriage and manage incidents in ServiceNow and effectively communicate incident resolution to end-usersAs needed, collaborate with cross-functional teams to resolve incidentsNotify leadership of any concerns or escalated incidents raised by usersEnsure adherence to all Identity Operations Standard Operating Procedures (SOPs) and provide input for continuous improvement opportunitiesChampion best practices for problem management, identifying incident trends and driving root cause resolution to reduce future incidentsAs required, assist in the data gathering and analysis to produce and document Root Cause Analysis for select high-impact, high-severity incidentsBased on incident trends, identify defects and enhancements for SailPoint and related IAM solutions, and submit Jira items to track the needed changesMonitor and triage IAM alerts and implement required actionsParticipate in on-call rotation to address any high severity incidentsMaintain ServiceNow Knowledge Scripts, ensuring they are reviewed on a regular basis and up-to-date with current IAM solutionsSupport the IAM team during Audit inquiriesGenerate IAM reports as neededParticipate in projects and initiatives in support of regulatory, audit and IAM directives as neededParticipate in project work as requiredCollate statistical data as requested in support of operational and performance metrics/measurementsProvide input as needed to leadership for strategic IAM plans

Years of Experience:

Thorough understanding of IAM fundamental conceptsMinimum of 3-5 years of Digital / Information Technology experienceMinimum of 3-5 years’ hands-on technical experience supporting IAM solutions, preferably with SailPoint IdentityIQStrong working knowledge of Identity-related systems, including SailPoint, WorkDay, Microsoft Active Directory (AD), Exchange, Office 365, and LDAPKnowledge of Ping Federate, Siteminder, and Multi-Factor Authentication (MFA) technolgies and use desirableExperience working within Information Technology Service Management (ITSM) tools such as ServiceNowProblem solving and analytical abilities including the ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and apply sound business knowledgeAbility to multi-task and work independently, as well as work collaboratively with teams, which may be geographically distributedAbility to interact with IAM stakeholders, partners and leadership to build relationships centered around trust and consistent deliveryStrong verbal and written communication skills, team player with proven collaboration skills, critical thinking and problem-solving skillsAbility to handle multiple competing prioritiesSix Sigma Quality certification a plusITIL Certification a plus

Education: 

BS or BA degree in computer science or related field. In lieu of a degree, 5+ years of IAM technical experience.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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