At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, with over 17,000 employees we shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

We are looking for an ICT Solution Coordinator 80–100% (f/m/d) to join us and help shape our IT landscape with a strong focus on service quality, innovation, and cross-functional collaboration.

  What is the role about?

Do you enjoy making sure IT runs smoothly? Are you passionate about improving systems rather than just maintaining them? Do you love connecting people, processes, and technologies? If so, this role offers an exciting opportunity to act as a central interface between technical teams, users, and management.

  Which tasks will you perform?

You will:

• contribute to the implementation, support, and continuous development of company-specific IT solutions, ensuring stable operations.

• act as a key interface between users, technical teams, and management, connecting people and technology.

• analyze and optimize existing workflows and technologies to drive innovation in service management.

• manage external IT service providers and suppliers, ensuring quality and performance through effective vendor management.

• ensure high service quality based on ITIL standards and best practices.

• bring your expertise into strategic projects aimed at improving services and increasing efficiency.

  What do we expect from you?

You:

• hold a degree or equivalent education in (business) informatics or a related field, ideally with ITIL certification.   • have several years of experience in IT service management and are familiar with service desk operations.

• bring hands-on experience in developing customized IT solutions and managing external IT service providers.

• are proficient in using ITSM tools to improve services and processes.

• communicate clearly and customer-oriented, think analytically, and work in a structured and organized manner.

  What can you expect from us?

• We are a family-owned, highly committed company with a sustainable vision.

• We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.

• We prioritize work-life balance, offering flexible working hours to support our employees in maintaining a healthy balance.

• We provide support with sustainable mobility solutions such as public transport to facilitate easy commuting for our employees.

• We support family-friendly policies, including daycare places and childcare services during holidays.

  How do you apply?

To apply we kindly ask you to upload your documents on our career page. Applications sent to us by E-Mail can unfortunately not be considered due to Data Privacy Considerations.   Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Currently, we do not engage with external service providers for this role. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.