Job Description

Are you a proactive IT professional with a passion for maintaining robust information systems? We're looking for an enthusiastic and collaborative IT & MIS Officer to support and enhance core technology across a growing Wales-based organisation.

About the Role

In this varied and hands-on role, you'll maintain and improve internal IT infrastructure and Management Information Systems. Reporting to the Business Transformation Director, you'll ensure reliable system performance, support staff with queries, and contribute to the development and documentation of both current and future platforms.

Location & Benefits

Based in Cardiff (hybrid model: minimum 3 days/week in the office)Free on-site parking30 days annual leave plus bank holidaysPrivate healthcareFlexible working hoursOccasional travel across Wales may be required

Salary: £30,000

Key Responsibilities

Maintain and support Microsoft Exchange Server, Windows Server, domain controllers, Active Directory, DNS, DHCP, and Group PolicyOversee and maintain SQL Server-based internal systems, including stored procedures, views, and user accessAdminister user accounts, security permissions, backups, and regular updates across infrastructureGenerate and run business reports to meet operational and regulatory requirements (using SSRS or similar)Troubleshoot and resolve IT queries from staff; escalate complex issues to external providers as neededAssist with testing and implementation of new platforms and updates, including cloud technologiesContribute to clear documentation of IT processes and support materials for users

Person Specification

Level 4 qualification in IT (or equivalent experience). Degree-level qualification highly regarded.Demonstrable experience with:Microsoft Exchange, Windows Server/AD, DNS, DHCP, Group PolicySQL Server administration, including reports, stored procedures, and database maintenanceReporting tools such as SSRS or Crystal ReportsHybrid cloud/on-premise environmentsTroubleshooting legacy systems (e.g., ASP.NET, VB.NET)Excellent communication skills in English, both written and oralStrong attention to detail, time management, and organisational skillsAnalytical, proactive, and solutions-focused mindsetWillingness to travel and stay overnight as required in WalesA full driving licence

Desirable

Ability to communicate through the medium of WelshExperience with Visual Studio, basic code troubleshooting, and web-based information systems

Why Join Us?

Hybrid and flexible working for optimal work-life balanceFree parking at our Cardiff officeGenerous holiday (30 days + Bank Holidays) entitlement and healthcarePositive and supportive environment that values innovation and improvementOpportunities for learning and development within a friendly and ambitious teamPlay a pivotal role in delivering reliable technology to staff across Wales

If you're eager to make a difference in a fast-moving environment and have an aptitude for solving technical challenges, we'd love to hear from you. Please apply ASAP

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.