Kansas City, MO, 64106, USA
1 day ago
IAM Customer Support Coordinator (On-site)
Looking for an IAM Project Coordinator! On-site in Kansas City! Description + Provides accurate, professional, and timely customer service/support to a variety of internal and/or external customers. + Contributes to meeting or exceeding department and unit metrics related to accuracy, timeliness, and customer satisfaction. + Adheres to established SOPs and/or checklists when handling requests from internal and/or external customers. + Ensures sensitive information is secured and only shared with authorized contacts. + Verifies accuracy of requests and conducts due diligence when handling a variety of customer/business-specific requests. + Due diligence may include assessing customer eligibility, verifying authorized signatures, coordinating with other departments/business lines/Districts, and/or conducting additional research for customer requests. + Follows information security controls when performing credentialing/setting up of Federal Reserve products, services, and/or applications for external/internal users; modifying/discontinuing accesses; communicating access instructions to users; mapping user credentials and server certificates; and provisioning physical devices for access control and encrypted information storage. + Monitors inventory and completes daily accounting activities to reflect inventory levels. + Processes accounting entries to other Reserve Banks. Works with management to investigate and resolve discrepancies and assists in the receipt and validation of new device inventory shipments. + Identifies and escalates time critical issues to staff members or management as appropriate. + Coordinates and completes testing activities for application maintenance, enhancement, and issue resolution. + Engages with all relevant stakeholders to maintain existing technologies and develop/implement new technologies, workflows, and processes. + Reports and monitors related outages/issues and supports testing efforts for contingency verification. + Reviews, recommends, and/or implements changes to procedures, processes, and/or checklists to improve operational efficiencies. Qualifications • Typically requires 0-3 years of relevant experience. • High School education or GED. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Kansas City,MO. Application Deadline This position is anticipated to close on Aug 9, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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