Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Role Summary** We are seeking an experienced ECM/EDMS & Letter Generation Systems Engineer with strong expertise in **xPression and Docfinity** . The candidate will be responsible for implementing, configuring, supporting, and maintaining Electronic Content Management (ECM), Electronic Document Management Systems (EDMS), and Letter Generation platforms in a hosted enterprise environment. Experience with tools such as **DocFinity, OnBase, FileNet, xPression, IBM Cognos Analytics, or FormWorks/FIS Document Capture Manager** is preferred. Training may be provided for candidates with strong foundational skills. The role requires strong operational support experience, system administration skills, and the ability to work effectively in a fast-paced, high-pressure production environment. **Key Responsibilities** + Implement and support ECM/EDMS and Letter Generation systems using **xPression and Docfinity** + Configure system settings, options, and environment parameters + Provide high-level technical expertise for operational support functions + Support internal and external business customers through helpdesk and operational activities + Create release packages and support code repository systems + Perform software installations, upgrades, and code deployments + Troubleshoot application, server, and infrastructure-related issues + Support hosted environments and provide ongoing maintenance + Participate in on-call rotations, including after-hours and weekend support + Work closely with development teams, business analysts, vendors, DBAs, architects, and IT operations teams + Enforce security policies, compliance standards, and governance procedures + Perform risk assessments and support audit activities + Create instructional documentation and provide user training + Perform other duties as assigned **Required Skills & Experience** + Minimum **8+ years of experience** in relevant technologies + Helpdesk and system administration experience in ECM/EDMS using **xPression and Docfinity** + Strong experience with **Windows Server OS (2008/2016/2019/2022)** + Experience supporting hosted environments + MS Office Suite proficiency + Experience with issue tracking and ticketing systems + SFTP/FTP knowledge + Security policies and risk assessment/auditing knowledge + Strong troubleshooting skills (hardware, VM, and software) + Good understanding of network, server, and telecom infrastructure/architecture + Ability to work independently with documentation and ticketing systems + Strong documentation and instructional writing skills **Preferred Skills** + Experience with at least one of the following: + ECM/EDMS tools + Letter Generation systems + OCR software + Basic **WebSphere** administration and support + **MS SQL Server (2008/2019)** + Networking fundamentals + Software Development Life Cycle (SDLC) knowledge + Code repository systems (Git or similar) + OCR/Workflow experience + Kodak scanners and Capture software + PowerShell and scripting knowledge + Experience working with helpdesk/ticketing systems **Other Competencies** + Ability to work well under pressure in a fast-paced environment + Strong analytical and problem-solving skills + Excellent communication and coordination abilities + Self-driven with strong ownership and accountability **Work Requirements** + Willingness to participate in on-call rotation + Availability for after-hours and weekend activities as needed + Ability to support production-critical systems Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .