**Job Summary** Join our team as a Customer Service Professional where you will leverage your expertise in customer service and MS Excel to enhance user experience and support inventory management. With a work-from-home model and day shifts you will play a crucial role in ensuring customer satisfaction and operational efficiency. Your contributions will directly impact our company's success and societal value. **Responsibilities** + Provide exceptional customer service by addressing inquiries and resolving issues promptly to ensure customer satisfaction. + Utilize MS Excel to analyze data and generate reports that support decision-making processes. + Collaborate with team members to enhance user experience by identifying areas for improvement and implementing solutions. + Support inventory management by maintaining accurate records and ensuring timely updates. + Communicate effectively with customers and internal teams to ensure seamless operations and service delivery. + Monitor customer feedback and suggest improvements to enhance service quality. + Assist in developing and implementing customer service policies and procedures. + Ensure compliance with company standards and industry regulations in all customer interactions. + Participate in training sessions to stay updated on product knowledge and service techniques. + Contribute to team meetings by sharing insights and suggestions for process improvements. + Maintain a high level of professionalism and empathy in all customer interactions. + Document customer interactions and transactions accurately for future reference. + Strive to exceed customer expectations and contribute to the companys reputation for excellence. **Qualifications:** + Possess strong skills in customer service and proficiency in MS Excel. + Have experience or knowledge in user experience and inventory management. + Demonstrate excellent communication and problem-solving abilities. + Show a proactive approach to identifying and resolving issues. + Exhibit attention to detail and organizational skills. **Certifications Required** Certification in Customer Service Excellence or Microsoft Excel Specialist. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.