Friedman Real Estate is seeking an organized, detail-oriented, and customer-focused HVAC Dispatcher to support our Mechanical Division’s service operations. This role is responsible for coordinating daily service calls, scheduling technicians, communicating with clients and vendors, and ensuring all service-related documentation is accurate and timely. The ideal candidate thrives in a fast-paced environment, excels in multitasking, and plays a critical role in maintaining smooth service delivery.

This is an excellent opportunity for someone with HVAC or mechanical services experience who enjoys problem-solving, communication, and operational coordination.

Key Responsibilities:

Service Operations Oversight

Schedule and dispatch technicians for all HVAC service calls, repairs, and maintenance Communicate scope of work, time requirements, and job details to technicians clearly and accurately Collaborate with the Field Supervisor and Director of Facilities to prepare the weekly technician schedule Proactively assign and distribute work orders throughout the day based on technician availability and job priority Monitor technician progress and adjust schedules as needed to ensure timely job completion Maintain and update customer equipment records, service history, and job notes across platforms (including ServiceTitan)

Service Order Management

Audit daily work orders for accuracy and ensure services are billed correctly Track the status updates of all quoted work Order, track, and coordinate delivery of parts to technicians or job sites Maintain accurate tracking of maintenance hours according to customer contracts and service agreements Assist with fleet service coordination and ensure vehicles remain compliant and scheduled for maintenance

Customer Service & Communication

Serve as a primary point of contact for daily service inquiries, scheduling needs, and job status updates Respond to customer calls and emails with professionalism, accuracy, and a sense of urgency Collaborate with Property Managers and Client Service Representatives to ensure clear communication and seamless service delivery Escalate service issues as necessary and follow up to ensure proper resolution Collect, document, and relay customer feedback to support continuous improvement

Administrative & Billing Support

Set up new customers and service agreements in the system, ensuring accurate data entry Transfer technician notes and job information between platforms (ServiceTitan, spreadsheets, etc.) Other administrative and billing support as needed

Other

Stay current with best practices in dispatching, HVAC service coordination, and customer service Assist with various administrative projects and other duties as assigned