**Description:** Main Duties Administration + Beresponsible for C&B function related to employment contract, salary updates, all allowances, all insurances according to the local law, internal payroll. + Liaises with the local Labour authority for all related matterstolabour relations including having the open expatriate job posted in the system of Labour department, work permit application processas assigned by the Human Resources Manager or/andDirector of Human Resources. + Enters, updatesPersonnel records into the Cadena System, People Soft System. + Ensures the timely and confidential management of associate data. Ensures that an organised, up-to-date filing system is maintained for all personnel records. + Maintains manual and electronic personnel files, ensuring that required record keeping is accurateand confidential. + Ensures all employment contract are in keeping with local legislation. + Worksclosely with Human Resources – Recruitment team to save, keeptheAssociate Requisition Form,Change of Status form for filingand salaryprocessing. + Ensures proper documentation for the process of social insurance and accidents claim for associates. + Checks and validates “invalid time-sheet” on Cadena system weekly. + Prepares and check the monthly summary time attendance carefully before submitting to Human Resources and/or Director of Human Resources. + Ensure all salary, allowances of associates are updated added to the monthly payroll properly. + Coordinateswith Paymaster to make sure the payroll is prepared accurate. + Preparation of turnover and absenteeism reports in a timely manner.Customer Service + Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division. + Ensures all associates provide a courteous and professional service at all times. + Handles guest and associate enquiries courteously and efficiently, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow-up. + Maintains positive guest and colleague interactions.Financial + Ensures new technology & equipment are embracedtoimprove productivity. + Ensures Attendance Record check is being carried out according to the Policy and Procedures.Marketing + Assists the Human Resources Manager with the compilation, implementation and upkeep of the following associate communications – Associate Handbook, Monthly HR Activity Schedule, Associate Notice Boards. + Effectively communicates core values and behavioural standards to all levels of staff.Operational + Supports in organizing all Associate Activities. + Assists in the Remuneration Survey within labour market to determine and make recommendations relating to competitive compensation and benefits packaging. + Supports in the recruitment process by handling of enquiries,recruitment advertisements, shortlisting, arranging interview and conduct the reference check at appropriate time. + Manages the management of the local associate insurance programmes + Prepares the documentation process for visa / residence card / work permit applications for foreign national associates. + Co-ordinates and arranges Inquiry Meeting for Disciplinary Action Procedures.Personnel + Ensures close and professional relationships are established and maintained between management, associates, government officials and the local community. + Delegatesas appropriate the duties and responsibilities necessary to trained associates who are well equipped and resourcedto correctly accomplish these tasks. + Ensures that associates have a complete understanding of the hotel Work Rules and Regulations, and that their behaviour complies. Corrects inappropriate behaviour in accordance with policy. + Monitors associate morale and provides honest performance feedback and development opportunities. + Conducts Performance Review as assigned, providing honest and appropriate feedback. Other Duties + Maintains high personal standards of timekeeping, always present for duty as scheduled. + Ensures high standards of personal presentation and grooming, acting as a positive role model. + Attends and participates in Briefings/Meetings as required. + Is always willing to learn and willing to teach others. + Ensures that colleagues/ associates are always fairly treated without favour or unfair expectations. + Takes an active involvement in the welfare, safety, development and well-being of associates. + Provides guidance, advice, counselling and transparent diplomatic feedback as appropriate. + Provides sufficient training, development and learning opportunities to ensure that associates are developed to their full potential, and are confident. + Ensures that all guest and associates interactions are positive and professional, showing humility and respect to guests, and all associates. + Values and preserves very good working relationships. + Ensures that Corporate Strategies, initiatives, communications and Associate Information pieces are appropriately communicated to associates in a timely manner. + Exercises responsible practices and personal behaviour at all times, positively representing the hotel Team and Hyatt International. + Responds to requests to undertake any reasonable tasks and secondary duties and adjust to changes as dictated by hotel, industry and company. **Qualifications:** Requirements: + Bachelor’s degree in Human Resources or related field with in the hospitality industry, including supervisory role + Strong expertise in **Compensation & Benefits (C&B)** , payroll, and labor law compliance within hotel/resort operations + Proven experience managing **expatriate services** (work permits, visas, relocation) for international staff + Good **English communication skills** **Primary Location:** VN-Kien Giang-Phu Quoc **Organization:** Park Hyatt Phu Quoc **Job Level:** Full-time **Job:** Administrative **Req ID:** PHU000504 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.