**Job Scope** To implement HR policies and HR systems framework as directed by your superior whilst maintaining good employee relations. Ensure the highest standard of Customer Care and Service at all time. Promote the desired work culture around our Winning Ways; Do the right thing, Show we care, Aim higher, Celebrate difference and Work better together. **Key Relationships** + Liaison with recruitment agencies and hotel schools. + Regularly communicates with staff to maintain good relations. What’s the job? 1. Liaison with candidates for hiring 2. Correct and timely placement of internal and external advertisements 3. Conduct exit interviews and provide feedback on reasons for turnover 4. Adherence to pre, during and post-employment checklists 5. Ensure Staff and Manager awareness of HR Policies and procedures 6. Ensure that all employees adhere to the hotel policies 7. Ensure information relating to hotel policies is readily available to all Staff and Managers 8. Assist managers in developing work practices that are in line with health and safety policies 9. Assist with line staff counselling and career management 10. Checking Staff Canteen (Food & Cleanliness) 11. Ensure that Bayan System is updated every Week. 12. Follow up with employees Work Accident with the clinic team and employees 13. Ensure that WOT is up to date and following up with HOD’s to fill WOT 14. Social Committee meetings and assistant with all events 15. Prepare and Follow up GID Approval **Customer Service** 1. Demonstrate service attributes in accordance with industry expectations and company standards including: 1. Being attentive to Guests 2. Accurately and promptly fulfilling Guests requests 3. Anticipate Guests needs 4. Maintain a high level of knowledge which affects the Guest experience 5. Demonstrating a ‘service’ attitude 6. Taking appropriate action to resolve guest complaints 2. Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers. **Operational Knowledge** 1. Gain understanding of the departmental and support your Line Manager to achieve these targets. **Health, Safety and Security** 1. Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same 2. Familiarize yourself with emergency and evacuation procedures 3. Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes **General** 1. Comply with the Company’s Corporate Code of Conduct 2. Familiarize yourself with the company values and model desired behaviours 3. Perform tasks as directed by the Manager in pursuit of the achievement of business goals Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.