2323 W 38th St, Erie, PA 16506, USA | Salary | Longevity increases and Performance incentives | Full Time | Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off, Job Title: Human Resource Recruiter - Call Center (Retention-Focused) Location: Erie, PA Job Type: Full-Time | [On-site/ After 90 days Hybrid] About Us: At Disabled Veteran Solutions, we believe that great customer service starts with great people. As a leading call center, we're committed to building a team that stays and grows with us. We're looking for a strategic and people-focused HR Recruiter who not only hires top talent but also plays a key role in improving employee retention. Job Summary: The HR Recruiter will be responsible for sourcing, hiring, and onboarding candidates for call center roles with a strong emphasis on long-term fit and retention. This role involves partnering with leadership to understand turnover trends, refining recruitment strategies, and creating a hiring experience that supports employee engagement from day one. Key Responsibilities: + Develop and execute recruitment strategies aimed at reducing turnover + Source candidates who align with company values and long-term goals + Conduct behavioral interviews to assess retention potential + Collaborate with training and operations teams to ensure smooth onboarding + Track and analyze retention metrics to improve hiring outcomes + Maintain strong candidate relationships throughout the hiring process + Promote internal mobility and career pathing during recruitment + Support employee engagement initiatives and feedback loops Qualifications: + 2+ years of recruiting experience, preferably in a call center or related environment. + Strong understanding of employee retention strategies + Excellent communication and interpersonal skills + Experience with ATS and HR analytics tools + Ability to work independently and collaboratively + Ability to understand and identify applicant experience to maximize workforce potential + Bachelor's degree in Human Resources, Psychology, Business, or related field (preferred) What We Offer: + Competitive salary and performance bonuses + Health, dental, and vision insurance + Liberal paid time off + Career development and internal promotion opportunities + A culture focused on employee well-being and growth How to Apply: Send your resume and a brief cover letter to info@dvsbpo.com Let us know how you've helped improve retention in past roles! A pre-employment drug screening and criminal background check are required prior to employment.