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Trust, engagement, competence, respect and passion – these are the values under which North Shore Health operates every day. Our dedicated team of professionals strive to deliver quality care to our residents and their families. We are one of the leading employers and providers of post-acute care in the Midwest and we are seeking exceptional individuals to join our team. If you value being a leader, working in a progressive environment and having opportunities to grow in your career, North Shore Health is the Right Choice for you.

Summary of position

As a member of the People Experience Team, the People Success Partner serves as a strategic partner and trusted advisor to executive, clinical, and operational leaders, translating business strategy into integrated people solutions that drive performance, engagement, leadership effectiveness, and exceptional resident care.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strategic Partnership

Partners with executive, clinical, and operational leaders to align people strategies with organizational objectives and advance the delivery of exceptional resident care.

Workforce Planning, Talent Acquisition & Retention

Leads workforce planning in collaboration with clinical, operational, and Talent Acquisition leaders to forecast staffing needs and build sustainable talent pipelines.Advises regional and local leadership on strategies to attract, engage, and retain top talent, ensuring workforce stability across skilled nursing and assisted living centers.

Talent & Succession Development

Drives succession planning and leadership development within the assigned pod to strengthen organizational capability and bench strength.Partners with People Success Partners and Learning & Development to assess overall organizational talent readiness and identify opportunities to build critical capabilities.

Leadership Coaching & Advisory

Provides ongoing coaching and mentorship to leaders—particularly those new to role or career—to strengthen leadership effectiveness, engagement, and accountability.

Employee Relations & Performance Management

Serves as a trusted advisor on employee relations, conflict resolution, and performance management. In partnership with the People Success Specialist, leads or supports investigations related to employee complaints, grievances, and compliance matters, ensuring consistency, fairness, and policy adherence.

People Process Integration

Collaborates with People Success Specialists, Learning & Development, and Total Rewards leadership to ensure effective adoption and execution of core people practices, including performance reviews, salary planning, benefits enrollment, and engagement surveys, driving strong participation and a positive employee experience.

Best Practices, Compliance & Continuous Improvement

Acts as the voice of the workforce, translating employee insights into actionable recommendations for People & Culture leadership. Identifies opportunities to enhance People & Culture programs, policies, and practices while ensuring compliance with federal, state, and local employment laws.

Labor Relations (as applicable)

Supports labor relations activities, including union contract compliance, leader guidance, employee communication, and resolution of labor-related issues.

Culture & Engagement

Champions an inclusive, high-engagement culture aligned with organizational values and mission, supporting employee satisfaction, retention, and performance.

Data, Insights & Decision Support

Leverages people analytics and workforce data to identify trends, inform strategic decisions, and assess the effectiveness of People & Culture initiatives. Conducts root cause analysis to address systemic issues and drive sustainable solutions.

Safety – When in our Centers: 

Knows and follows North Shore Health rulesFollows North Shore Health dress and hygiene policiesFollows North Shore Health smoking policiesUses required protective equipment (as needed during center visits)Follows infection control standards, policies and procedures

Resident Rights

• Knows Resident Rights

• Helps the residents/patients exercise and/or protect their rights

• Maintains confidentiality of resident/patient and employee information

HIPAA

Follows and adheres to North Shore Health’s policies and procedures implementing HIPAA requirements for the privacy and security of protected health informationUses and/or discloses only minimum amount of Protected Health Information necessary to complete assigned tasks Reports all suspected violation of company’s HIPAA policies or procedures to North Shore Health Chief Compliance Officer

Work Environment/Physical Requirements

The responsibilities of this position may involve significant travel and physical activities including standing, occasional lifting (up to 20 pounds unassisted), bending, stooping, pushing, pulling and twisting.

Required Education and Experience

Bachelor’s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experienceSeven or more years of progressive Human Resources experience in a consulting, business partner, or management roleMinimum of three years of experience advising and influencing business and senior leadershipDemonstrated leadership capability with the ability to operate effectively in complex, matrixed environmentsStrong working knowledge of federal and state employment laws and regulations, including FLSA, FMLA, ADA, and Workers’ CompensationExperience with labor relations and labor law matters preferredProficiency with HRIS platforms and workforce data toolsAdvanced proficiency in Microsoft Office, including Excel and PowerPointAbility to travel to multi-state centers as neededExceptional written, verbal, and presentation skills, with the ability to communicate effectively at all levels of the organization

Preferred Education and Experience

Master’s DegreePrior experience in post-acute care or health care facilities a plus but not required