Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Associate

Job Description & Summary

The Human Capital Service Center (HCSC) is a bilingual and transactional team that provides efficient, effective support for all areas of Human Capital and the business in executing Human Capital related transactional and administrative activities. The Team functions as a primary HC point of contact in the resolution, escalation, or routing of inquiries as needed in line with HC protocols and guidelines.



This position reports to the Manager, Human Capital Service Center (HCSC)

Meaningful work you’ll be part of 

 

As a Human Capital Service Centre, Associate, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:   

Responsible for providing front-facing administrative support to routine questions, complete inquiries and provides transactional support to HC process firmwide while working in collaboration with the HR Business Partners (HCBP), Centres of Excellences and the HC Services Operations Team 

Provide next‑level administrative support for query resolution and complex inquiries across Core HR, Disability, Leaves, Offboarding, Payroll, Global Mobility, Campus Recruitment, and Data Management & Reporting 

Leverage strong knowledge of HC processes and programs to resolve ad hoc requests and escalations in alignment with statutory legislation and HC policies 

Escalate issues and resolve matters in partnership with Team Lead and HCSC Manager 

Prepare and deliver a variety of HCSC communications, including leave agreements, employment verification letters, clawbacks, process documentation, and other related materials 

Prepare and review payroll inputs and data loads prior to payroll cutoff 

Complete process updates and deliver training to HCSC administrators, while providing on‑the‑job coaching and collaborating with teams to resolve ongoing queries and issues. 

Collaborate with the HC Technology Team to support HC systems and resolve technical escalations, while partnering with HCBPs and the HC Services Operations Team to enable effective HR operations 

Project assistance as required, and other duties as assigned 

Experiences and skills you’ll use to solve 

 

Experience in a Human Capital environment or in an HR Administrative/Coordinator Role 

Strong technical experience in Workday, Service Now Ticketing, Microsoft Tools including Copilot, Agents, BOTs, and using Alteryx automation solutions 

Strong customer‑service orientation with the ability to work effectively with stakeholders at all levels 

Exceptional attention to detail and experience handling confidential data with discretion, while adhering to internal data‑governance processes 

Strong communication skills with the ability to consult, build relationships, and facilitate discussions 

Excellent verbal, written, organizational, time‑management, and listening skills 

Ability to review work for accuracy and completeness 

Strong judgment, problem‑solving skills, and commitment to valuing diverse perspectives with the ability to multitask, manage and deliver competing priorities in a fast‑paced environment 

PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer   

This is a 12-month full-time contract opportunity 

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $45,800 - $76,300. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC 

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc 

 

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity. 

 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Data Quality, Documentation Administration, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance, Human Resources Management (HRM), Inclusion, Intellectual Curiosity {+ 6 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).