Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services



PwC Middle East Overview:





Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:





Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Summary: 

What does this role aim to achieve in the firm/what impact does the role create  

The HC Senior Associate will be responsible for supporting various human capital areas. This includes supporting Payroll, Offboarding and HC data management processes. The HC Senior Associate will also assist in addressing and resolving HC-related issues and will play a critical role in fostering a positive and efficient workplace culture. 

 

The Senior Associate plays a leadership role in executing and improving HC operations. This includes ensuring compliance with SLAs and contributing to process optimization and transformation initiatives. 

Roles and Responsibilities: 

Daily tasks and delivery expectation  

Ensure timely and accurate execution of tasks across payroll, offboarding, and HC data change processes. 

Lead updates and maintenance of key documentation, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and RACI matrices for different HC services such as payroll and absence management. 

Validate senior-level data points, including Sapience profiles, bank details, and insurance jurisdiction, ensuring accuracy and compliance 

Supervise the offboarding process, ensuring all required procedures are followed and exit documentation is completed. 

Oversee and enhance operational activities related to HC services, including record maintenance, contract management, and adherence to company policies 

Provide strategic support for HC operations through data management, reporting, and leadership of HC-related projects. 

Collaborate with cross-functional teams to ensure seamless execution of people operations and proactively address issues or concerns 

Mentor and support junior associates, fostering development and knowledge sharing within the team. 

Contribute to other HC-related practices and initiatives as needed 

Partner with Finance, Rewards, and HC Operations teams to resolve escalations and align on service delivery standards 

Expected Skills: 

Specific learned abilities or technical skills  

Team player with strong verbal and written communication skills 

Excellent communication and interpersonal skills, with the ability to engage senior stakeholders. 

Comfortable working in a cross-cultural environment, in a virtual working model 

Maintaining knowledge of current and emerging technology trends and experience innovating with new HC tools. 

Ability to work collaboratively and demonstrate leadership within cross-functional teams. 

Experience in Managed Services or similar fast-paced, client-facing environments is a plus. 

Expected Competencies: 

Values, behaviors & attitude 

Communicate with impact – conveys ideas clearly and confidently across all levels 

Results-driven – consistently delivers high-quality outcomes aligned with business goals 

Stronge leadership and mentoring capabilities – support team development and fosters a culture of growth. 

Stakeholder management and customer service orientation – builds trusted relationships and ensures a positive experience for internal clients 

Advanced knowledge of HR systems and processes – demonstrates expertise in core HC tools and workflows 

Analytical mindset with a focus on operational excellence – uses data to drive decisions and improve efficiency 

Change management and organizational excellence – leads and supports initiatives that enhance agility and performance 

Required Language Skills: 

Proficient in written and spoken in both Arabic and English languages  

Minimum Education and Specific Qualification: 

Bachelor’s degree in HR, Administration, Finance or any related field 

Minimum years experience required

4-7 years overall experience (preferably in HR) 

Additional application instructions

N/A

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Communication, Continuous Process Improvement, Creativity, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity {+ 24 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date