TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

7 Month FTC - Starting 2nd June - Ending 31st Dec

Job Summary

This role is responsible for the smooth delivery of HR Service Centre Right to Work services by resolving issues and questions from associates, our external supplier and other HRSC team members either on the phone, email, or face to face.  You will work with multiple systems and manage a large volume of manual transactions and activities whilst ensuring you deliver exceptional customer service to our associates.

Volume is high so you will need to have good attention to detail, be accurate and compliant and take pride in what you do, contribute to suggestions to improve the service and processes by working closely with your team.

You will work with many associates across the department and the business by providing process led transactions which are measured against the HR Shared Services catalogue against the performance dashboard.

Key Responsibilities

Service Delivery

Log and manage cases in the HR case management systemProcess Right to Work queries against Service Level AgreementsHelp, support and resolve all queries from emails, face to face or telephone callsProvide consistent and expert advice in line with HR policies and country legislationEnsure audit compliance is met with any query you processUnder the leadership of the HRSC Manager, prioritise queries and transactions in line with Service Level Agreements and Customer needsManage and maintain accuracy in all your correspondence and adviceEnsure you remain up to date with Right to Work processes and proceduresIdentify opportunities for process improvement and make the process improvement manager aware of any issuesWork on improvements with the HR Service Centre Manager and Right to Work providers across your countriesPartner with our Recruitment & Onboarding Teams to ensure advisors are trained on first line support and any escalations are taken care of

Other

Support other areas of the HRSC with calls and emails in peak periodsEnsure the materials used to support the processes are up to dateAttend Training and upskill sessions delivered by the HRSC ManagerSupport with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems

Key Skills, Knowledge & Experience

Customer focusedAble to work to tight deadlinesAccuracy is critical in this roleAttention to detail is essentialAbility to work accurately under pressure while maintaining high customer service standardsExcellent communication skills both written and oralExcellent IT skills with knowledge of Word and ExcelPositive and confident approachAbility to assess and judge when a transaction is more complex and requires additional supportAbility to spot patterns and identify where there is an opportunity for improvementHR Professional education or qualification is idealA strong and broad knowledge of HR processes in a HR Service Centre environment would be an advantageAs proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address:

73 Clarendon Road

Location:

EUR Home Office Watford GB