Position Summary Payroll Business Partner team, Front Line leader The Total Source Payroll Business Partner leader is responsible for managing the day-to-day operations of one of the PBP teams. We are seeking an experienced & results driven individual to oversee client Engagement, People Leadership & BU stakeholder management. The Ideal candidate will have or display strong leadership skills, managing BU & multiple stakeholders and a deep understanding of business operations and the ability to drive process improvements in alignment with ADP goals. Key Responsibilities: Oversee the daily activities of the Total Source Payroll Business partner team in Hyderabad to ensure operations as per the agreed SLAs. Drives important KPIs such as tNPS, Client Engagement, AHT, productivity, Coverage by PBPs and ensures targets and service level agreements are achieved. Responsible for taking a lead in escalations and getting on calls with clients whenever required. Supervise team and provide direction, feedback and assistance whenever needed. Ensures feedback and coaching is provided to associates with respect to their performance via monthly connects Drives strong Employee Engagement and ensures grievances from teams are addressed Creates a thriving environment for the mutual growth of associates & clients Should be adept at creating business reports and reporting performance management monthly for the associates Identifies clients business challenges and the markets they serve and seeks client feedback to make informed business decisions ##LI-DNI

Skills & Competencies Should be adept in managing people for a minimum of 3 years with an average span of control of 10+ frontline associates Should have relevant industry experience working for ITES client facing role for a minimum of 9+ years out of which 3-4 years in leading people Should have excellent communication (written and verbal) and interpersonal skills with a proven record of strong stakeholder engagement Should have experience in working with multiple stakeholders from US, Product, Enterprise learning etc Should have a proven track record of strong governance in driving the team towards achieving business results Should have strong analytical skills with ability to use data to drive efficiencies and make decisions Domain expertise on Payroll will be an added advantage Should be open to work in the US shifts, including PST shift

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