Role and Responsibilities The ADP TotalSource Payroll Express team will help support the Payroll and Implementation groups by handling over-flow calls. Calls you can expect to receive will center around various questions about payroll and payroll processing. The number of calls related to payroll and payroll processing, as well as troubleshooting payroll issues will vary from day-to-day, since it is based on the number of payrolls scheduled to be processed during that time. You can also expect to receive calls that might be related to benefits, HR, 401(K), etc., since all these components are part of payroll. You will need to be able to differentiate and handle questions appropriately. The goal is to assist clients with as many one-call resolutions as possible. If not, then you will determine which appropriate team to reach out to, or queues to dispatch cases to for further follow-up.

Qualifications and Education Requirements High school Diploma / GED with major area of concentration in Customer Service Skills. 1-3 years customer service experience Service oriented aptitude with good written and verbal communication skills. Strong English communication and written skills Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards. Quickly adapt and demonstrated ability to learn and apply concepts in new situations. Ability to handle difficult conversations and scenarios. Strong client relationship and interpersonal skills Organizational Skills: the ability to multi-task, set priorities, and follow up promptly. Preferred Skills Previous US Payroll and Tax Regulation experience Must be proficient in Microsoft Office Ability to collaborate and work in a team environment as well as work independently and make sound decision

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