As an Operations Manager of Tech Services ADPR/Tier II in ADP HRO, you will be the strategic leader responsible for ensuring the highest level of client satisfaction, retention, and growth within a portfolio of key enterprise clients. You will oversee a team of Client Service Team Managers and serve as the senior point of escalation, advisor, and partner to clients leveraging ADPs comprehensive HRO solutions (e.g., payroll, benefits administration, HRIS, compliance, talent management). Your focus will be on driving value, optimizing service delivery, and fostering long-term strategic partnerships.

Education: Bachelors degree in Business Administration, Human Resources, or related field (or its equal in Experience). Experience: 10+ years of progressive experience in client services, account management, or service delivery leadership, preferably within HRO, HR Technology, BPO, or related professional services. 3+ years of experience directly managing and developing client-facing teams. Proven track record of successfully managing large, complex enterprise client relationships. Deep understanding of HR processes, compliance (FLSA, FMLA, ACA, etc.), payroll, and benefits administration and Reporting is highly desirable. Experience with ADP platforms (e.g., Workforce Now,) is a significant plus.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.