Position Summary Total Source Tax & HCM Operations, Manager The HRO Total Source team manages multiple functions of Tax & HCM. Within the Tax space this team is responsible to manage clients profile accuracy, Unemployment Insurance & Ensure compliance over agency notices generated for PEO clients. This team is also responsible for managing key areas of the HCM & Payroll functions such as assisting our onshore partners with EE verification, chat team for payroll queries etc. Key Responsibilities: Oversee the daily activities of the Total Source operations within Hyderabad. Monitors various standards including internal tNPS, Client Engagement, AHT, productivity, and ensures targets and service level agreements are achieved. Responsible for taking a lead in escalations and getting on calls with clients whenever required. Should manage a span of control of 60+ associates & work with Front line leaders to run smooth operations. Supervise team and provides direction, feedback and assistance whenever needed. Develop and drive to completion plans for special projects, Issues Logs and ongoing requirements & manage the execution Drives strong Employee Engagement and ensures grievances from teams are addressed Translate the Total Source Business strategy for Payroll teams into actionable goals and aligns these functional goals to impact key financial drivers and metrics Develops talent for the benefit of ADP and his/her own organization Identifies clients business challenges and the markets they serve and seeks client feedback to make informed business decisions Build strong partnerships with the US partners to ensure transparent, clear and regular communication and deliver results as expected. ##LI-DNI

Skills & Competencies Should have experience in managing Front line leaders and extended span of control Should have excellent communication (written and verbal) and interpersonal skills with a proven record of strong stakeholder engagement Should have a proven track record of strong governance in delivering business results Should have strong analytical skills with ability to use data to drive efficiencies and make decisions Should be a self-driven individual with a proven track record of strong engagement in the organization Should be an existing leader of leader, adept in strong Operations management Should have experience in managing stakeholders outside of India Domain expertise on Payroll or Tax will be an added advantage Should be open to work in the US shifts & office location is Hyderabad Should have completed graduation in B.Com or equivalent degree. MBA is preferable

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

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