Description Our company is going through an exciting ERP and Shared Services Transformation, with more to come in the next few years! We are rolling out one standardized ERP and HCM system (Oracle Fusion) on a global scale. In parallel, we are also rolling out our shared services model worldwide. This role is instrumental in providing the documentations we need to set the foundation for the upcoming Shared Services transitions. The existing shared service activities include Full cycle Payroll processing, HR Admin support, and Benefits & Pensions Admin. We are looking for someone to compile our Standard operating procedures (SOP), Desktop procedures, and process flow mapping. You will be working with the Subject Matter Experts (SME) to capture the content, in addition, we are looking to you to provide insights, best practices, and guidance to the SMEs to ensure the documentations are complete and accurate. This role also must be able to identify opportunities for improvement and risks in the processes, along with having excellent documentation skills. Must haves (Skills and Experiences): • Proficient understanding of full cycle Benefit Administration processes • 5+ years of experience and a proven track record in writing SOPs for Benefits Administration. Detailed (Who, When, How, Where, What), • Advanced Visio skills for documenting process flows (or similar) • Advanced documentation skill for SOP, Process Flows and Instructions • Some experience with Shared Services Model & Transitions • Proficient understanding of Oracle (or similar ERP tools) and integrations • Experience in using Lean model concepts, use of RACI matrix • Able to identify opportunities for improvement and risks • Provide best practices and guidance to SMEs to help ensure content of activities and elements of SOP is complete and accurate • Proven track record of working independently to deliver within tight deadlines and with high quality. • Technology Savvy - Able to leverage AI and applications to assist in the deliverables efficiently and with high quality. • Proficient in Microsoft Office (Teams, SharePoint, Copilot, Visio) Pay and Benefits The pay range for this position is $25.00 - $27.00/hr. Workplace Type This is a hybrid position in Toronto,ON. À propos d'Aston Carter: Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents. Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi. Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) pour connaître d’autres options d’accommodement. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.