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Join our HR team for our regional Shared Services Hub located in Prague, which will support Amazon across certain EMEA (Europe, Middle East and Africa) Countries.
As a member of Amazon’s Screening Services team, the Team manager will support our business through the administration of screening programs. The manager will manage the day-to-day administration of the checks at Amazon locations in the EMEA region and will also act as a central point of contact for program management, issue resolution and reporting.


Meet your future team! Watch the HR Services Prague Video
https://www.youtube.com/watch?v=QzyeO9l607E

Responsibilities:


- Manage team of Screening Services Administrators
- Ensure appropriate team coverage and scheduling and also monitoring and reporting upon key SLAs and KPIs.
- Deal with escalations from stakeholders and / or other parts of the shared services function to ensure that issues are addressed in a timely fashion.
- Deliver regional and local reports as required both quantitative and qualitative (e.g. Compliance reports)
- Monitor and report against agreed SLAs and KPIs, providing root cause analysis and remediation where these are not hit
- Administer the adjudication of background checks and provide additional support
- Provide ongoing support to Local HR teams and HR Services colleagues by improving the overall program, self-service training tools, and monitoring necessary policy and process updates as the program grows
- Respond to system access requests, questions, and troubleshoot program issues on behalf of employees, managers and HR
- Identify areas for improvement and take ownership of implementing changes
- Participate in technical program enhancement projects with HR Systems teams
- Run regular audits to ensure 100% adherence the compliance regulations
- Improve and maintain compliance metrics for HR, Leadership, and business review
- Monitor service level agreements, resolve issues with internal and external service providers
- Develop and conduct on-site and virtual compliance audits, draft audit reports detailing methodology, results, and recommendations
- Assist with new compliance projects as needs arise
- Assist with other HR Transactional work as needs arise
What we offer:

- Unlimited contract
- 5 weeks of vacation
- Public transport reimbursement
- Multi-sport card
- Employee referral program bonus
- Language courses
- Life insurance and pension plan
- Varying local discounts e. g. for canteens, cafes etc.
- In house canteen
- Brand new office with chill out areas, relax room and activities like football table
- Corporate events and team events
- Possible internal and/or international growth